Health​/Human Service Case Manager

Summary Statement

The Health/Human Service Case Manager I (HHSCM I) position in DMMA’s Central Intake Unit (CIU) will be responsible for processing detailed referrals, eliciting confidential and highly sensitive financial and medical information from applicants and their representatives, entering pertinent information into DMMA’s Tracking and Assessment Program (TAP) system, assigning applications to financial and medical eligibility staff statewide for all Long Term Care (LTC) Medicaid programs and related requests for the Supplemental Nutrition Assistance Program (SNAP), and completing expedited SNAP eligibility determinations.

• Interviews clients, family members, and others to determine eligibility and connect clients with health and human services.
• Develops a service plan to aid and assist a client in receiving care and assistance needed in collaboration with hospitals, clinics, agencies, and other appropriate resources (Service plans may include job training and employability, housing, general public assistance, in‑home services and supports or home‑delivered meals, de‑escalation techniques, peer services, or skill development).
• Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review.
• Provides guidance and relevant information to clients and families prior to receiving requested services and assistance.
• Coordinates with other agencies, hospitals, clinics, and resources to expedite the process on behalf of the client.
• Prepares case histories and reports and maintains records and chronological logs of case activities.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

• Possession of an Associate’s degree or higher in Behavioral or Social Science or related field.
• OR
• Three years’ experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
• Six months’ experience in making recommendations as part of a client’s service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months’ experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months’ experience in narrative report writing.
• Applicants must be legally authorized to work in the United States.
• DHSS does not provide employment-based sponsorship.

To learn more about the comprehensive benefit package please visit our website at (Use the "Apply for this Job" box below)./

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.