Kidney Care Specialist

PURPOSE AND SCOPE

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) by driving early education adoption, care navigation, and engagement through a combination of field-based physician and community outreach and virtual patient support. This role bridges the gap between diagnosis and informed treatment choice, ensuring patients receive timely, consistent education and support across the kidney care continuum.

Deployment may vary by market need and may include field-based, virtual, or hybrid responsibilities.

• Provide virtual care navigation to CKD and ESRD patientsregardingkidney disease progression, treatment options (including home modalities and transplantation), and self-management strategies using approved digital platforms.
• Conduct scheduled and on-demand virtualor in-person patient interactions (video, phone, and electronic communication) to assess patient needs, readiness, barriers, and preferences.
• Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated patient care and appropriate referrals.
• Build andmaintainstrong working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff to support aligned Kidney Care Advocate and value-based care objectives.
• Partner with internal stakeholders (KCA leadership, Value Based Care Health teams, operations, clinical, and market development) to ensure consistent messaging, coordinated workflows, and patient follow-through.
• Serve as a trusted resource to referring practices by providingtimelycommunication, education updates, and patient status as appropriate
• Document patient interactions, education provided, and outcomes accurately andtimelyin designated systems (e.g., Salesforce, EMR, or other approved platforms).
• Support referral workflows by ensuring patients are appropriately educated, tracked, and followed through the kidney care continuum.
• Utilize virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
• Participate in the development, evaluation, and continuous improvement of virtual education materials, documentation, and on-demand content.
• Maintain up-to-date knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to ensure consistent, compliant education.
• Identify patient barriers to care (social, logistical, educational) and connect patients with appropriate internalor external resources.
• Support quality, safety, and compliance initiatives by adhering to all regulatory, privacy, and documentation standards.
• Participate in team meetings, training sessions, and performance reviews as required.
• Support patients longitudinally, reinforcing education,and navigating next steps in collaboration with the care team.
• Perform other related duties as assigned.

• Role may be field-based, virtual, or hybrid depending on market needs.
• Field-based roles may require extensive local or regional travel.
• Valid driver’s license with reliable transportation and the ability to travel extensively within the assigned market.
• Travel toregionalbusiness units, corporate meetings, and on-sitetrainingwill be required.
• Extensive regional travel to physician groups, healthcare locations,andassociatehome base.
• Must be willing to work occasionally in theeveningandweekends, as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Prolonged periods of sitting and computer use.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• No direct supervisory responsibilities.
• Works under the guidance of Kidney Care leadership and in close collaboration with clinical and operational teams.

• High School diploma or G.E.D. required; 3-5 years clinical background preferred
• Relevant licensure or certification preferred, as applicable.

• Minimum 1-3 years of experience in…