Health​/Human Service Case Manager II

Introduction

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The Birth to Three (B23) Program provides case management for medically complex and/or developmentally delayed children and their families in Kent and Sussex Counties. Responsibilities include assessing family and child needs, developing individualized service plans, preparing social histories and progress reports, participating in transition and community meetings, and supporting quality improvement initiatives. This position will transition to the Department of Education in July 2028 and is designated as a State Health Operations Center (SHOC) emergency response position.

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

• Knowledge and/or training in early childhood intervention or education.
• Read, write, and speak Spanish or Haitian Creole, and English fluently.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.

• Interviews client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation.
• Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).
• Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments.
• Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms.
• Establishes effective working relationships with clients, family, community, and professional sources.
• Provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.
• Provides information and case coordination on-site, via email or telephone to individuals or groups.
• Supplies information and responses to inquiries regarding services for clients, family, community, and…