Executive Operations Manager

Executive Operations Manager

Responsible for supporting the Regional Vice President and Managing Director in the seamless operation of the Executive Office at Rosewood Baha Mar, while coordinating across a regional portfolio of Rosewood properties. This role ensures effective communication between the Executive Office, Executive Committee, Managing Directors across the region, corporate stakeholders, guests, and operational departments.

The Executive Operations Manager combines executive administration, operational coordination, and guest experience oversight to drive excellence in service delivery, leadership alignment, and execution of key business priorities. The role requires exceptional organization, discretion, and the ability to manage multiple high-level stakeholders in a fast-paced luxury hospitality environment.

Essential Job Functions:

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and Rosewood standards, ensuring alignment with luxury hospitality expectations at all times.
• Support the Regional Vice President and Managing Director with calendar management, travel coordination, meeting preparation, and executive communications, ensuring accuracy, confidentiality, and timely follow-up with CTF BM Ownership representatives and Rosewood Corporate.
• Coordinate complex schedules and communications between Executive Committee members, Managing Directors across the regional portfolio, corporate partners, and ownership stakeholders.
• Prepare agendas, presentations, meeting minutes, and action trackers for Executive Committee, leadership meetings, and regional initiatives; track and follow up on all action items and open projects to ensure completion.
• Coordinate VIP, ownership, corporate, and high-profile guest experiences, including reservations, pre-arrival planning, and on-site hosting support, ensuring a highly personalized and seamless experience.
• Manage guest feedback platforms (including Trust You), ensuring all guest reviews are responded to in a timely and professional manner, tracking service recovery actions through to resolution.
• Support hotel quality standards by assisting with audits, service reviews, and compliance with LQA and operational standards, coordinating corrective actions with department heads.
• Serve as a liaison between the Executive Office and operational departments, ensuring clear communication, alignment of priorities, and follow-through on key initiatives across the property and regional portfolio.
• Coordinate and manage key operational programs, including Manager on Duty Rosewood Baha Mar's Leadership Chat & Chill forum and the LOOP associate engagement program, ensuring participation, communication, and follow-up on feedback.
• Provide operational support to Front Office and guest-facing areas during peak periods or leadership absence, ensuring seamless guest experiences and effective communication across teams.
• Support Food & Beverage coordination by facilitating communication between departments, monitoring guest requests, and ensuring alignment with brand standards.
• Oversee administrative functions including expense reporting (Concur), travel arrangements, document preparation, and maintaining confidential executive records.
• Participate in guest engagement programs and support the execution of cultural and experiential offerings, enhancing the overall guest experience.
• Maintain a professional and discreet presence at all times, interacting effectively with senior leaders, guests, associates, vendors, and stakeholders, and resolving issues with sound judgment.
• Provide additional operational and administrative support across departments as directed by the Regional Vice President and Managing Director.
• Assist with special projects, executive visits, corporate initiatives, and festive or property-wide events.
• Support continuous improvement initiatives related to service standards, communication effectiveness, and operational execution.

Qualifications:

• Experience:
  
  Minimum 4-6 years' of experience in executive operations management
• Education:
  
  Bachelor's degree in Hospitality Management or related field
• General
  
  Skills:
  
  Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical
  
  Skills:
  
  Ability to type at least 60 words per minute; proficiency with Microsoft Office products; proficiency in the operation of standard office equipment.
• Language:
  Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements:
  
  Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain…