VP FCRM Surveillance & Monitoring Manager; Hybrid

Overview

Work Arrangement:

After the initial training period, this is a hybrid role, working onsite in our Wilmington, DE office.

Manages the Surveillance and Monitoring (SAM) support functions, ensuring internal and regulatory service level expectations are met through effective resource management, process optimization, and technology enablement. Serves as the business lead for the evolution of SAM operational capabilities by driving scalable monitoring solutions, workflow enhancements, and automation initiatives. Translates regulatory and operational requirements into structured business specifications and partners with Technology, Fintech Solutions (FTS), Risk, Compliance, Legal, and business stakeholders to deliver sustainable system and process improvements.

At The Bancorp, we’ve spent more than 25 years driving innovation in the financial services industry. As one of the first banks to embrace fintech, we combine technology, expertise and a forward‑looking approach to deliver creative, real‑world solutions. We work side by side with our partners to help them grow and innovate with confidence. Across Fintech Solutions, Institutional Banking, Commercial Lending and Real Estate Bridge Lending, we provide the people, processes, technology and banking capabilities that turn bold ideas into outcomes.

Join a team that brings urgency and rigor to every challenge and plays a direct role in driving growth for our clients and the communities we serve.

• Oversees onshore SAM functions within the AML/BSA program, ensuring timely, high‑quality production, and adherence to regulatory standards. Establishes and monitors performance metrics and applies corrective action as needed.
• Manages and develops a team of analysts, aligning workforce capacity with operational demands, system enhancements, and cross‑functional initiatives. Sets strategic priorities aligned to regulatory risk and technology enablement objectives. Maintains oversight of AML policies and procedures for the unit to ensure effective governance, internal controls, and regulatory compliance. Communicates regulatory updates and drives implementation across impacted stakeholders.
• Manages escalated issues and communicates findings, risks, and open items to senior management. Provides leadership and guidance on complex operational and compliance matters.
• Compiles and analyzes KPIs and KRIs related to alert review and monitoring processes. Develops dashboards and performance reporting to measure effectiveness, identifies systemic improvement opportunities, and informs prioritization of enhancements.
• Leads process improvement and quality initiatives to enhance efficiency, scalability, and regulatory alignment. Defines business requirements, documents future‑state workflows, and oversees implementation through deployment and validation.
• Acts as the business owner for SAM systems and monitoring platforms. Defines functional requirements and acceptance criteria for enhancements and new capabilities. Partners with Technology, FTS, and vendors through the system development lifecycle, including design, testing, implementation, and stabilization. Leads user acceptance testing and ensures operational readiness.
• Maintains a prioritized enhancement roadmap incorporating regulatory developments, audit findings, operational metrics, and emerging risks. Evaluates automation, workflow tools, and advanced analytics solutions to improve scalability and control effectiveness.
• Leads cross‑functional BSA/AML initiatives from concept through implementation. Defines scope, deliverables, timelines, and stakeholder communication plans, ensuring alignment with enterprise governance and change management standards.
• Provides structured business input into model enhancements, scenario tuning, system migrations, and platform upgrades. Ensures requirements are clearly documented, risks assessed, and impacts communicated effectively.
• Manages quality assurance oversight to ensure accuracy and compliance with regulatory and internal policy requirements. Prepares monthly, quarterly, annual, and ad hoc reports for senior management and the Board of Directors.
• Develops…