Senior Help Desk Administrator

Adesis Inc. is a subsidiary of Universal Display Corporation (Nasdaq: OLED), a global leader in organic light emitting diodes. Within our OLED Chemistry organization, we engage in research and development of new materials for use in the fabrication of OLED devices leading to the next generation of OLED displays.

Our R&D footprint encompasses almost 100,000 square feet of state-of-the-art laboratory and manufacturing space in two U.S. locations - New Castle and Wilmington, DE, centrally located in the Mid-Atlantic biotech/pharmaceutical hub.

We are an extraordinary company looking for extraordinary talent! If you would like to be a part of a multi-disciplinary team of scientists and engineers working on fast-paced and innovative OLED research programs that will impact the next generation of consumer electronics, then please come and join us!

The Senior Help Desk Administrator provides advanced end-user support, systems administration-level troubleshooting, and project support across the company’s end-user technology environment. This role supports hardware, software, Microsoft 365, enterprise applications, networking, endpoint devices, and related services across multiple locations. The position requires strong customer service skills, technical ownership, and the ability to balance day-to-day support with project-based work.

• Provide advanced help desk support, including third-tier issue resolution through phone, email, instant messaging, and the ticketing system.
• Troubleshoot Windows operating systems, enterprise applications, network connectivity, endpoint devices, permissions, and related infrastructure.
• Triage, route, monitor, resolve, and document support tickets, ensuring clear findings, actions, and resolutions.
• Analyze event logs, compatibility issues, recurring incidents, and user-reported problems to identify root causes and permanent solutions.
• Stage, image, configure, deploy, refurbish, and support end-user equipment in alignment with company standards.
• Support onboarding by provisioning equipment, configuring user access, and setting up workstations for new hires.
• Track IT inventory and support global asset tracking, device management, and lifecycle management practices.
• Install and support software, hardware, printers, peripherals, and related technology at company locations, including Delaware and New Jersey offices as needed.
• Support Active Directory, Microsoft 365, SharePoint, enterprise SaaS applications, user access, permissions, workflows, and user how-to questions.
• Coordinate with internal IT teams, specialists, and vendors to resolve issues and support business operations.
• Create and maintain technical documentation, support procedures, end-user communications, and internal knowledge articles.
• Support automation, workflow improvements, SaaS integrations, onboarding improvements, IT projects, and departmental initiatives.
• Track and report ticket metrics, monthly status data, and support activity trends.
• Contribute to training on existing, new, and emerging technologies.
• Follow procedures that support company standards, ISO requirements, and internal IT governance practices.
• Work occasional non-business hours as required for maintenance windows, project activities, or urgent business needs.

• 5+ years of progressive help desk, desktop support, systems support, or end-user technology experience in a corporate environment.
• Senior-level experience supporting Windows workstations, Microsoft 365, Active Directory, endpoint devices, printers, mobile devices, and common business applications.
• Strong troubleshooting skills across hardware, software, operating systems, applications, network connectivity, accounts, permissions, and security-related issues.
• Working knowledge of TCP/IP, DHCP, DNS, LAN/WAN concepts, endpoint management, remote support tools, and remote monitoring platforms.
• Experience with ticket-based support, including prioritization, follow-up, documentation, escalation, and support expectation management.
• Ability to write clear technical documentation, routine reports, procedures, and end-user communications.
• Strong communication,…