Operational Account Representative - Eleuthera

Operational Account Representative – Eleuthera

The Operational Account Representative serves as the primary field liaison between Sysco Bahamas, its customers, and third-party logistics providers throughout Northern Eleuthera. This position is responsible for ensuring customers receive their orders accurately, on time, and with the highest quality possible.

This role supports both Sales and Operations by managing the customer delivery experience, monitoring product quality, identifying service opportunities, facilitating credits, and driving continuous improvement in the local distribution process. The Operational Account Representative works directly with customers, third-party carriers, vessel operators, and Sysco departments to ensure product integrity is maintained throughout the supply chain and that customer concerns are addressed promptly and professionally.

This position is primarily based in Harbour Island but will support operations throughout Northern Eleuthera as business needs require (Spanish Wells, Three Island Dock, etc.).

• Coordinate and oversee the receipt and distribution of Sysco shipments arriving via third-party carriers, mail boats, freight operators, and full container deliveries.
• Ensure customers are notified promptly when shipments arrive and facilitate timely delivery or pickup.
• Serve as the primary point of contact for customers regarding delivery inquiries, product concerns, credits, and service-related issues.
• Build and maintain strong relationships with customers, receivers, chefs, purchasing managers, and business owners throughout Eleuthera.
• Assist customers with placing orders, resolving service concerns, and identifying opportunities to improve the customer experience and grow sales.

• Inspect products upon arrival and delivery to verify quality, temperature integrity, condition, and accuracy.
• Monitor product dates, rotation practices, and overall product condition to ensure customer satisfaction.
• Identify, document, and communicate quality concerns, shipping discrepancies, shortages, damages, and mis-shipments.
• Complete accurate and timely documentation to support customer credits, claims, and service recovery efforts.
• Provide regular feedback to Sales, Transportation, Merchandising, and Operations regarding product quality trends and customer concerns.

• Monitor third-party handling of Sysco products and report issues related to product mishandling, service failures, theft, damages, or cold chain interruptions.
• Investigate and document operational issues and recommend corrective actions to improve service performance.
• Work closely with internal departments to resolve delivery, inventory, quality, and customer service issues.
• Support the implementation of process improvements that enhance delivery execution, product quality, customer satisfaction, and operational efficiency.
• Assist with inventory verification and shipment reconciliation when required.
• Provide regular updates and reports on customer service levels, delivery performance, quality trends, and operational challenges within the Eleuthera market.

• Operate company delivery vehicles as required to support local delivery operations and maintain product integrity throughout the delivery process.
• Assist with delivery execution and customer service activities as local distribution capabilities expand.
• Ensure proper handling, loading, unloading, and transportation of temperature-sensitive products while maintaining cold chain requirements.

• Observe all company safety rules, sanitation standards, and operating procedures.
• Maintain a safe working environment while operating at docks, customer locations, warehouses, and transportation facilities.
• Report safety concerns, incidents, and operational risks promptly.
• Ensure compliance with company policies regarding product handling, food safety, and customer service standards.

• Operate forklifts, pallet jacks, and material handling equipment when required and appropriately certified.
• Perform other duties and special projects as assigned.

• High School Diploma or equivalent required.

• 2 to 5 years of experience in customer service,…