State Service Center Administrator

Introduction

Make a Difference with DHSS. Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today.

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As the State Service Center Administrator for the Milford State Service Center, you will lead a dedicated, community-focused team while overseeing daily operations. In this role, you will assess community needs, identify service gaps, and cultivate partnerships with agencies to deliver essential programs. Key responsibilities include negotiating service provisions, developing and evaluating programs, and ensuring the effective implementation of policies and procedures.

You will also compile and analyze reports, coordinate services, and conduct stakeholder mapping to strengthen relationships with community leaders. In addition, you’ll handle supervisory duties over the center’s staff of four full-time and four casual/seasonal workers. Given the center’s geographic location, you will be providing clientele services over a large rural population. This leadership role is critical to ensuring timely, accurate, and compliant case processing.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Assesses and analyzes community needs, identifies needed services, recruits agencies to deliver services and negotiates service provisions with agencies.
• Conducts stakeholder mapping to identify community leaders to engage in the center.
• Develops and facilitates focus groups consisting of legislators and representatives from schools, churches, businesses, civic organizations and non-profit groups to identify and meet community needs.
• Develops, evaluates, and manages programs including pilot programs to maximize use by clients and meet service needs.
• Develops, evaluates, recommends and implements new and revised operational, program, and safety/security policies, procedures and plans.
• Manages a central intake function (pre-screening, assessment, and eligibility) to provide for service integration, coordination of client services, and client case management.
• Supervises the work of state service center staff providing services such as emergency assistance, community resource assistance, rental assistance, utility payment assistance, housing energy efficiency assistance, kinship care assistance, diabetes medicine/supplies assistance, client transportation, and centralized clerical support.
• Recruits prospective tenant agencies for the center, negotiates tenant contracts, allocates space for agencies’ use, performs maintenance inspections, oversees maintenance performed, interacts with contractors/vendors, implements preventive maintenance and security measures to ensure facility safety, security, and cleanliness for clients, center staff, and tenant agencies’ staff.
• Prepares grant requests, monitors expenditures of grants and funds from federal and community sources and the accounting and collection of fees/monies for clients in programs requiring client payment, solicits additional funding from current community partners when needed, identifies and obtains other sources for funding, and completes required financial reporting.
• Assesses and identifies needs, compiles cost projections and estimates, and drafts, justifies, recommends, and monitors the center’s operating budget including facility capital improvement monies.
• Conducts meetings…