Department Manager

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people‑first, always advancing, and results‑driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

This position works in partnership with the Operations Manager to achieve the fulfillment goals for cost, quality and safety. Manages all aspects of assigned department. Ensures high‑level of success and productivity and manages all activities within the fulfillment center, including but not limited to processes, planning operations, and people management.

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Track, analyze and communicate Key Performance Indicators (KPIs) to all staff.
• Manage daily department functions including order filling, checking, packing, truck loading, receiving, put away, cycle counting, replenishments, sanitation and maintenance.
• Ensure compliance with all regulatory, federal, state, local and Patterson policies and Standard Operating Procedures (ISO, VAWD, AIB, DEA, etc).
• Establish daily/weekly projections as it relates to operational flow for departmental planning.
• Develop long‑range forecasts/plans for expected volume.
• Plan and coordinate activities between various departments to ensure maximum customer satisfaction; engage monthly with PLSI counterparts to discuss trends, issues and operations.
• Participate in Quality Management Systems (QMS) projects and committees.
• Manage programs such as Safety Program, Verified Accredited Warehouse Distribution (VAWD) Program, American Institute of Bakery (AIB) standards, etc.

• Work closely with the Fulfillment Center Manager, other Department Managers and Supervisors to establish and understand the goals of the FC and support achievement of the facility goals from a cost and productivity standpoint.
• Work with the Supervisors to develop plans to fix any operational issues that are encountered within the department.
• Initiate communication with the FC Manager to notify him or her of any operational or personnel issues that may negatively impact operations.
• Participate in the training and implementation of new procedures or process changes (including SOP’s and FC specific policies) that need to be introduced to the FC personnel.
• Establish and maintain relationships with both internal and external customers.
• Train and mentor all new Operations Supervisors & Warehouse Associates.
• Provide FC Network support when needed (may include travel).
• Create a positive work environment that promotes creativity, teamwork and recognition.
• Establish, support, promote and participate in network, facility and departmental activities designed to strengthen and improve morale, teamwork and the overall work environment.
• Lead projects and support best practices across the entire network for all locations.
• Responsible for safety performance at FC.

• In collaboration with the FC Manager, manage all staffing functions (interviewing, hiring, assignment of duties, training, cross‑training, personnel development, performance reviews and discipline) for workforce.
• Encourage the growth of all direct and indirect reports through skill development and goal setting.
• Hold direct reports accountable for meeting performance standards and departmental performance goals.
• Develop and maintain succession training plans for subordinates.
• Mentor employees, measure performance, and complete regular performance reviews.
• Resolve employee issues in an effective and consistent manner.
• Manage and increase the effectiveness and efficiencies of the employee warehouse program; submit annual recommendations to senior management for metric (LPH/LPE) adjustments.

• Bachelor’s…