Program Director - South Coastal Village Volunteers

Program Director - South Coastal Village Volunteers

The Program Director is responsible for ensuring the success of South Coastal Village Volunteers Inc. by leading and managing the nonprofit organization whose mission is to provide older adult members with support services, advocacy, educational programs and social interaction to enable them to live in their homes safely for as long as possible, enjoying a quality life.
The Program Director will lead staff and volunteers toward fulfilling the mission, manage day-to-day operations, oversee the successful match of member service requests fulfilled by volunteers, train volunteers, and assist the Board of Directors in guiding the direction of SCVV. The Program Director will attend monthly Board of Directors meetings, works at the Ocean View, DE office primarily and reports to the Board President/Chair.

• Supervises staff, volunteer office support, member services and volunteer fulfillment while modeling good teamwork, communication and respect for all constituents.
• Supervises an efficient, organized business office, compliant with regulations; maintains accurate, confidential records; maintains an accurate database of members, member assistance, agreements, contracts, referral information and service providers in collaboration with the Board.
• Recommends policies and procedures to produce maximum utilization of resources and optimal service levels at minimum cost.
• Is available, is the primary contact and provides direction for emergencies involving members including 911 and Well Care checks
• Reviews Helpful Village volunteer feedback daily, including responding when appropriate, and copying Board President, VP and Membership team.
• Develops relationships with the Town of Ocean View, other local municipalities, state and local leaders including media, nonprofit coordinators, businesses and other organizations identifying opportunities to collaborate, expand awareness, and positively influence people at the community, county and state levels.
• Becomes expert in Helpful Village to manage services and achieve efficiencies of operation. Collects, analyzes and reports data on a regular basis from Helpful Village to observe patterns, trends, and share with the Board
  • Seeks volunteer feedback regarding service management processes and communications
  • Uses appropriate technology to consider the varying skills of volunteers and members
• Be the primary trainer for volunteers
• Becomes competent in Canva to visually display data from the SCVV dashboard
• Keeps Process and Procedures Manuals;
  Member, Volunteer and Employee handbooks updated and other procedure guides as necessary
• Supervises records retention and retrieval by Board Members in compliance with IRS requirements
• Receives mileage reimbursement at the current IRS rate for work-related, non-volunteer travel
• Supervises staff support for special initiatives and events, understanding staffs’ primary roles involve coordinating member service requests with volunteers
• Supervises Office@ and Info@ accounts
• Supervises office and virtual coverage schedules for weekdays and emergency after-hour calls monitoring

• Becomes expert in Helpful Village to manage services and achieve efficiencies of operation. Collects, analyzes and reports data on a regular basis from Helpful Village to observe patterns, trends, and share with the Board
  • Seeks volunteer feedback regarding service management processes and communications
  • Uses appropriate technology to consider the varying skills of volunteers and members
• Be the primary trainer for volunteers
• Becomes competent in Canva to visually display data from the SCVV dashboard
• Keeps Process and Procedures Manuals;
  Member, Volunteer and Employee handbooks updated and other procedure guides as necessary
• Supervises records retention and retrieval by Board Members in compliance with IRS requirements
• Receives mileage reimbursement at the current IRS rate for work-related, non-volunteer travel
• Supervises staff support for special initiatives and events, understanding staffs’ primary roles involve coordinating member service requests with volunteers
• Supervi…