Clerical Specialist; part-time

You can do great work and love what you do with the City of Delaware. We are an organization that succeeds because of teamwork, dedication, diversity, and the innovative spirit of all our employees. The City of Delaware is an award-winning local government organization known for its professionalism, customer service orientation and a strong commitment to distinctive and well-planned community development.

The work environment is stable with excellent benefits and retirement packages. Our mission is to ensure an effective government, a healthy economy, being a safe city and welcoming you to be a part of this great community!

Under the general direction of the Finance Director or Office Supervisor, the Clerical Specialist is responsible for providing general clerical office support and records maintenance. The Clerical Specialist serves as a resource to citizens and fellow employees by answering frequently asked questions both in person and via phone, directing inquiries to appropriate department(s), and relaying information to various persons in a courteous, timely and professional manner.

This position may cross-train in one or more areas of department functions. Position requires regular and reliable attendance.

For purposes of 42 USC 12101.

• Answers incoming phone calls, directing caller to appropriate department or providing information.
• Greets building visitors, directing them to appropriate department or personnel, providing general city-wide information, and providing specific information about department policies/programs.
• Processes cash and non-cash payment transactions ensuring accuracy.
• Performs income tax and utility billing data input and posting.
• Accepts for and signs for deliveries.
• Prepares daily outgoing mail and sorts incoming mail to each department.
• Assists with the coordination of collection efforts for overdue payments related to income tax, utility billing, planning fees, engineering fees and other departmental charges.
• Communicates with individuals and businesses to resolve outstanding balances professionally.
• Performs other duties as assigned.

• Basic accounting
• Finance
• Microsoft Office applications (e.g., Outlook, Word, Excel, Publisher, Access, Sharepoint, One Note, and Teams) and other computer software
• City and Department goals and objectives
• City and Department policies and procedures
• Government structure and process
• Standard office procedures
• Application of customer service procedures and techniques
• English usage, spelling, grammar, and punctuation
• Standard office practices and procedures
• Record keeping and filing practices

• Excellent organization, attention to detail, accuracy, time management, and critical thinking skills.
• Using tact, discretion, initiative, and independent judgment within established guidelines.
• Civic engagement and customer service.
• Operating a personal computer and multi-line phone system.
• Maintaining tact and composure during difficult communication exchanges with visitors/callers who may be upset, distraught, irate, or otherwise unable to function within a reasonable range of constructive behaviors.
• Developing rapport with internal and external persons that serve as points of primary contact.

• Understand, interpret, and apply laws, rules, or regulations to specific situations.
• Operate assigned equipment.
• Add, subtract, multiply, and divide.
• Calculate fractions, decimals, and percentages.
• Prepare correspondence.
• Compile and prepare reports.
• Understand and follow written and oral instructions, policies, and procedures.
• Be honest, dependable, and trustworthy.
• Maintain effective working relationships.
• Communicate effectively, both in oral and written form.
• Exercise independent judgement and discretion.
• Work in a professional office environment.
• Evaluate and analyze customer needs to provide exceptional customer service.
• Define problems, collect data, accurately enter data, establish facts, draw valid conclusions using judgment and analytical skills.
• Learn department functions thoroughly in order to provide general information and explain details department processes and procedures.
• Respond courteously to public inquiries which are sometimes controversial or adversarial.
• Multi-task with numerous and frequent interruptions.
• Perform duties accurately and efficiently under time sensitive deadlines.
• Work well under pressure.
• Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.

• The primary duties of this class are performed in a general office environment.
• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively on the telephone and in person.
• Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review documents and file them in a prescribed order, and to organize…