Engine Department Lead

Small Engine Department Lead (Full-Time)

E&H Ace Hardware is seeking an experienced Small Engine Department Lead to oversee daily operations of our small engine department. This leadership role focuses on managing the team, ensuring top‑notch customer service, maintaining department standards, and driving sales and service profitability.

• Supervise and coordinate daily activities including repairs, maintenance, and parts sales.
• Meet or exceed productivity, quality, and profitability goals.
• Manage technician scheduling and workloads to optimize efficiency.
• Maintain accurate records of repairs, orders, and inventory.
• Keep the department organized, clean, and safe.

• Deliver world‑class service to every customer.
• Address inquiries, concerns, and complaints promptly and professionally.
• Provide expert advice on equipment repairs, maintenance, and purchases.
• Collaborate with sales team to promote products and services.

• Train, guide, and support the small engine team.
• Monitor performance, give feedback, and assist with reviews alongside the Service Manager.
• Foster a positive, team‑focused work environment encouraging continuous improvement.

• Diagnose and repair small engine equipment to support the team as needed.
• Stay current on small engine technology, equipment, and repair methods.
• Ensure compliance with all safety standards and protocols.

• Monitor parts inventory and place orders to maintain adequate stock.
• Track and manage department expenses within budget.
• Work with vendors to negotiate pricing and maintain strong relationships.

• Strong leadership and team management skills.
• Extensive knowledge of small engine equipment, repair techniques, and parts.
• Excellent organizational, problem‑solving, and time management abilities.
• Proficiency with repair logs and sales reports.
• Exceptional customer service and communication skills.
• Physical ability to lift up to 50 lbs repeatedly and perform tasks requiring bending, crouching, and standing.

• Satisfactory background check prior to employment.
• Willingness to travel up to 5 days annually for training.
• Must obtain Stihl Silver Certification within 1 year.

• High school diploma required; technical certifications preferred.
• 3‑5 years’ experience in small engine repair or department leadership.

• Competitive pay and benefits.
• Training and certification programs.
• Health, dental, vision, and 401(k) for full‑time employees.
• Paid time off and holiday pay.
• Employee discounts and career growth opportunities.
• Locally owned, family-operated, with strong community values.

E&H Hardware Group operates multiple Ace Hardware stores and service teams throughout Ohio, proudly supporting Local Relationships Built on Trust and offering outstanding service to our customers.