Ld Dir, Underwriting

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary The Director, PBM Contract Management applies complex financial, contractual, and business strategies to large, high-impact agreements negotiated between CVS Health and its PBM clients. This interdisciplinary leadership role plays a critical part within the broader Client and Finance organization. The position is responsible for developing and maintaining contracts that reflect evolving industry strategies in a rapidly changing healthcare landscape.

Key responsibilities include supporting health plan client retention, influencing operational execution to ensure negotiated intent is achieved, mitigating financial and relationship risks, facilitating strategic discussions with health plan clients and consultants, and negotiating contracts that accurately memorialize agreed-upon terms and conditions. Success in this role directly impacts CVS Health's ability to attract and retain clients while supporting the company's overall financial objectives and risk management strategies.

Key responsibilities will include:

Contract Execution & Governance Ability to build and lead a specialized team responsible for the effective execution of contract management obligations

Oversee the full contract lifecycle, including drafting, negotiation, approval, execution, and renewal

Ensure proper documentation, execution, and handoff of contracts across internal stakeholders

Establish and enforce contract governance processes, documentation standards, and approval workflows

Track contract status, performance, and closure metrics to ensure accountability

Monitor ongoing compliance with contractual obligations and performance guarantees

Contract Strategy & Negotiation Lead the development and execution of contract strategies across clients, vendors, and/or providers

Negotiate complex contract terms, including financial arrangements, performance guarantees, service level agreements, and the RTN process

Drive strategic partnerships with internal stakeholders, including Sales, Underwriting, Legal, Finance, Proposals, and Consultant Relations Partner with Finance, Legal, and business leaders to ensure contracts optimize cost, mitigate risk, align with business objectives, and are executed properly

Drive efforts to enhance organizational processes through the use of best practices and the latest tools

Anticipating customer needs while negotiating with tact and diplomacy

Leadership Competencies Foster a process-driven culture focused on controls and risk mitigation

Lead cross-functional efforts to clarify contract intent, align execution, and resolve potential disputes

Guide the team in managing challenging deadlines while ensuring deliverables are completed with a high degree of accuracy

Ability to simplify complex contract constructs and convert to actionable solutions

Executive-level communication skills, including presenting to senior leadership

Cultivate and maintain relationships with key internal partners

Serve as escalation point for complex contract issues and negotiations

Financial & Risk Management Identify and mitigate contractual risk exposure (financial, legal, operational)
Ensure all contracts meet legal, regulatory, and internal compliance requirements, including development of non-standard language in partnership with Legal Support budgeting, forecasting, and financial modeling tied to contract outcomes

Maintain knowledge of regulatory developments to ensure terms remain compliant

Identify and resolve process gaps across contracting, finance, and operational workflows

Preferred Qualifications Demonstrated organizational skills and the ability to adapt and prioritize effectively while managing multiple projects and challenging timelines.

Assertive self-starter with the ability to…