Customer Service Assistant

At SourcePoint, we take pride in the meaningful work we do and the positive impact we have on the lives of older adults in Delaware County and their families. Our customer service members are the gatekeepers of our agency, often offering the first friendly hello to those seeking assistance. We are seeking someone to join the team who supports SourcePoint’s mission, values their work, and thrives in an upbeat environment.

Working under the supervision of the Customer Service Supervisor, the Customer Service Assistant
’s primary responsibilities include performing all customer service operations to ensure a professional image and a positive experience for all members, guests, and clients. This position offers flexibility with the work schedule, including day, evening, and Saturday hours. Hours may vary during times when required to cover shifts for other employees.

Reports to: Customer Service Supervisor

FLSA: Part-time. Non-Exempt.

Starting Pay: $16/hour

• Greets the public in a pleasant and professional manner, ensuring a positive image of the organization.
• Assists guests, members, and clients with registration for various programs, membership, events, products, and services, and records cash receipts and credit card payments.

• Manages the telephone system professionally – answering calls and routing all callers and guests to the appropriate staff person.
• Maintains mailing lists and databases, performs data entry and clerical duties as assigned, and assists staff members with administrative tasks as needed.
• Assists with special events as necessary; performs errands as needed, which may require a vehicle.
• Has a thorough understanding of all services provided by SourcePoint and can field basic inquiries and communicate information to the public.
• Adapts to change and new procedures as the organization grows and adapts to the needs of our customers.
• Learn applicable software and program offerings to continually improve performance.

• Supports other team members and departments as needed to advance the organization’s mission.
• Attends staff meetings and training as required.

• Can handle stressful situations while maintaining a calm demeanor.
• Proficient in typing, data entry, and transaction processing using assigned software.
• Can operate a variety of office equipment such as a computer, copier, telephone, calculator, fax machine, postage meter, folding machine, and other equipment necessary to perform duties.
• Performs copying and collating tasks, office mailings, etc.
• Enjoys working with older adults and has the patience to assist them with their needs.

• Two years of experience as a Customer Service Assistant, Clerk, Receptionist, or Secretary in an office environment preferred.
• Cooperative team player with excellent interpersonal, verbal, and written skills.
• Experience with Active Net or other registration software, cashiering, and transaction processing, Microsoft Office Suite, Word, and Excel preferred.

• Flexible schedule, including evenings and Saturdays as required.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional work that requires moving objects up to 20 pounds.
• Occasional work that requires a valid driver’s license.

In any organization, particularly a small one, it is necessary to assume new responsibilities to ensure continuity of operations. Other organizational needs are expected to emerge, which will be assigned to the Customer Service Assistant.

SourcePoint helps Delaware County adults 55 and better live safely at home and stay healthy as they age. We provide in‑home care, such as Meals on Wheels, a large community center, caregiver support, and more. We want you on our team! Come join a wonderful organization that brings together a wide range of expertise and talents under one roof. At SourcePoint, every team member, from accounting to wellness, contributes to our mission to help our community live well after 55.

You do not need to match every listed expectation to apply for this position. At SourcePoint, we understand that diverse perspectives foster the innovation we need to succeed, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

SourcePoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, marital status, or veteran status.