Experienced 911 Dispatcher

Objectives

We are looking for experienced 9-1-1 Dispatchers who can step in and quickly make a difference for our community. If you have experience in an emergency communications center handling 9-1-1 and police, fire, and/or EMS dispatch, we would love to talk to you.

• 1+ Years = $31.02 an hour
• 2+ Years = $32.43 an hour
• 3+ Years = $33.88 an hour
• 4+ Years = $36.42 an hour

Delaware offers a great atmosphere and benefits. In addition to advanced step placement for pay, prior public service credit allows for a higher vacation earning placement. A shift differential of $1.00 per hour is paid for second and third shift hours.

This posting is specifically for individuals who have experience in this field. While we prefer candidates with CPR/AED, APCO PST1, and emergency medical dispatch certifications, we are willing to train the right candidate with the minimum experience.

DELCOMM is the primary public safety answering point for Delaware County, answering all landline, voice‑over‑internet, and wireless 9-1-1 calls placed in the County. We dispatch for thirteen fire departments, Delaware County EMS, Delaware County EMA, Powell Police Department, and Delaware City Police Department.

The individual responds to requests for service via telephone and radio, employing telephone interviewing techniques and radio transmissions, rapidly and accurately processing information, prioritizing, making referrals, and initiating the proper response promptly, maintaining caller, responder, and public safety awareness. The individual reports directly to a Tour Commander.

The nature of our work requires that our team members work irregular hours, including nights, weekends, and holidays. Shifts are determined biannually based on seniority.

• First Shift – 6:00 am to 2:00 pm
• Second Shift – 2:00 pm to 10:00 pm
• Third Shift – 10:00 pm to 6:00 am

• High school diploma or GED.
• Familiarity with computers and basic computer applications, and keyboarding experience.
• Must possess a valid driver’s license and have an acceptable driving record; must meet all required licenses and certifications as a continued condition of employment.
• Within one year of hire, the individual must successfully complete and maintain certification in CPR/AED, all current APCO required disciplines, NIMS certifications, and any other required standards.

• Provides emergency first responder communications link between the public and public safety entities.
• Processes telephone calls, analyzes situations rapidly and accurately, determines effective courses of action, completes required paperwork, maintains detailed records of action, and performs clerical duties as needed.
• Provides standardized emergency telephone procedures to callers using an automated pre‑arrival telephone instruction system.
• Processes radio communications for public safety responders and maintains detailed records of such traffic.
• Assists public safety entities in disaster response and preparedness.
• Maintains thorough working knowledge of all operational and administrative rules, regulations, codes, laws, policies, and procedures that govern duties within the Center and employment within the County.
• Establishes and maintains effective working relationships with emergency response personnel.
• Aids management by recommending operational procedures to the supervisor.
• Identifies and reports equipment problems and outages to the supervisor.
• Supports the Database Technician in the maintenance of the electronic and manual databases.
• Drives to the Emergency Operations Center, backup Communications Center, the Communications Center, or alternate location during an emergency recall as defined by Center policy.
• Demonstrates regular and predictable attendance.
• Attends various training sessions, video conferences, and workshops.
• Hold all aspects of the job confidential.
• Performs typing, word processing, and related computer operations.
• Works overtime and outside of typical work schedule/business hours as required.
• Performs any other duties as assigned.

• Health care.
• Flexible Spending Account (FSA).
• Dental care.
• Life insurance.
• Pension.
• Holidays.
• Vacation.
• Sick leave.
• Deferred compensation plans.

DELCOMM is a CALEA‑accredited employer.

Equal Opportunity Employer – M/F/D/V.