Assistant Branch Manager - Delaware

Richwood Bank is looking for a leader to assist in the management of a team of front-line customer specialists. This full‑time position requires a positive attitude and strong teamwork, with prior experience in managing a team preferred but not required. Previous banking experience is also preferred. The role will encompass the full spectrum of banking service, from evaluating suitable customer accounts to opening accounts and executing transactions.

• Assist the Branch Manager in successfully managing, motivating, and coaching the team of front‑line staff, and perform the following tasks in the absence of the Branch Manager:
• Manage bank branch staff employees
• Keep track of employee schedules and attendance
• Supervise daily banking activities
  • Inform staff of any information received from Corporate
  • Communicate expectations clearly
  • Delegate tasks as needed
• Greet customers
• Facilitate all transactions for customers across all financial account types and requests
• Open accounts and teach customers how to gain the most potential from them
• Assist new customers in transferring all funds over seamlessly through our switch program
• Maintain an accurate balance of cash drawers daily
• Demonstrate knowledge of all accounts, products and services offered
• Support customers with all account and service needs
• Be willing to help customers with additional benefits such as notary, faxing and check orders
• Stay current on rates for CDs, savings IRAs and interest‑bearing checking
• Listen to customer needs and recommend the best solutions to help them succeed
• Assist team with miscellaneous office support such as inventory of supplies and cookie Friday preparations
• Scan proof – scanning all transactions daily into the computer
• Demonstrate drive through knowledge – speaker, transaction drawers/tube
• Ensure work completed is accurate and appropriate, verify and validate all data to confirm accuracy and reliability, paying close attention to details of all information received and entered

• Leadership
• Ability to motivate others
• Ability to multi‑task when needed
• Project management
• Excellent customer service skills
• The ability to prioritize and make on‑the‑spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud
• Mathematical skills
• In‑depth knowledge of bank products and services
• Work well under pressure and in a fast‑paced environment
• Ability to identify opportunities to educate customers of more products and services that may fit their needs (cross promotion)
• Strong communication skills
• High degree of accuracy
• Detailed and organized
• Always maintain confidentiality
• Maintain a positive can‑do attitude towards your team and customers
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm‑Leach‑Bily‑Bly Act, Regulation E and teller roles and responsibilities relating to each act
• Punctual
• Driven to succeed and open minded to learn more about new technology within our industry

High School Diploma or GED required, college preferred.

Richwood Bank offers a comprehensive benefits package for full‑time employees, including medical and wellness program, dental, vision, employee assistance plan, life insurance, supplemental short‑term disability, a 401(k) plan, an enhanced wellness program, tuition reimbursement, and numerous professional development opportunities.

Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates are subject to background and credit checks. Employment is contingent upon results that meet company standards and applicable laws.