IT Technician II; Network

Employee Job Description AN EQUAL OPPORTUNITY EMPLOYER Service Focused, Growth Oriented

Del-Co Water is committed to providing a vital resource to the communities we serve. Recognized as a Top Workplace award winner, employees can enjoy competitive compensation and comprehensive benefits, encompassing health, dental, vision, life, and disability insurance. Employees also benefit from a generous annual employer-funded retirement contribution, along with 401(k) and Roth savings options, paid time off, and educational reimbursement opportunities.

Del-Co Water offers a supportive environment focused on professional growth and overall well-being.

Reports to:

Systems Manager

Job Grade: 9 ($30.34 - $37.25)

Classification:
Hourly (Non-Exempt);
Full-Time

Department:
Information Technology

Schedule:

M-F 8:00 a.m. – 4:30 p.m.

* Must be able to respond to occasional call outs or work off-shift as needed.

Location:

Delaware, OH;
Olentangy Campus

Responsible for supporting and maintaining Del-Co’s network infrastructure. Works across the organization to install and configure network equipment, troubleshoot issues, and support security, access and documentation. Assists with SCADA-related network issues as needed.

• Set up and configure network hardware, such as routers, switches, and firewalls.
• Ensure the smooth operation of networks, including performing routine maintenance and updates.
• Diagnose and resolve network problems to minimize downtime.
• Assist individuals and departments with network-related issues and provide guidance on new systems or updates.
• Administer and maintain user accounts, permissions, and access rights across network systems.
• Track network performance to identify potential issues.
• Help implement and maintain network security measures.
• Create and maintain records of network configurations, issues, and solutions.
• Reports data communications problems, anticipated downtime, and resolution to leadership and other stakeholders as required.
• Support and assist with SCADA-related network infrastructure.
• Maintains knowledge of trends, developments, and new technology in data communications.
• Other duties as assigned.

• Any combination of training and work experience which indicates possession of the skills, knowledge, and abilities to perform the job duties successfully.
• High school diploma or GED.
• An associate degree or bachelor’s degree in information technology, networking, or related field is preferred.
• 3 years of experience in providing user service in a technological environment.
• 2 years of experience supporting network infrastructure.
• Working knowledge of network fundamentals.
• Familiarity with network monitoring and troubleshooting tools is preferred.
• Basic understanding of network security principles is preferred.
• Strong written and oral communication abilities.
• Ability to explain difficult concepts to employees with varying knowledge of technology.
• Must be able to perform manual labor and work in adverse weather conditions.
• Valid driver license with an acceptable driving record.