Senior Manager-Epic EHR Development Lead; Software Development

Position: Senior Manager-Epic EHR Development Lead (Software Development)
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Job Summary The Epic EHR Development Lead is responsible for leading the design, configuration, development, and optimization of Epic Electronic Health Record (EHR) solutions across clinical, operational, and revenue cycle domains. This role provides technical and functional leadership for Epic application development, integrations, and enhancements while ensuring alignment with clinical workflows, organizational strategy, regulatory requirements, and Epic best practices.

The Development Lead serves as a subject matter expert and team leader, partnering closely with clinical stakeholders, informatics, IT leadership, and vendors to deliver high-quality, scalable Epic solutions that improve patient care, clinician efficiency, and organizational performance.

Key Responsibilities Leadership & Strategy Lead and mentor Epic analysts, developers, and configuration teams across assigned Epic modules

Serve as the primary technical and functional escalation point for Epic-related development issues

Define and enforce Epic development standards, build guidelines, and governance processes

Partner with Informatics, Clinical Leadership, and IT leadership to align Epic development with organizational strategy

Contribute to Epic roadmap planning, optimization initiatives, and system upgrades

Epic Development & Configuration Oversee Epic application build, configuration, and customization across assigned modules (e.g., Clin Doc, Orders, Cadence, Prelude, Resolute, Willow, Beaker, Radiant, Cupid, MyChart, etc.)Ensure Epic development adheres to best practices, security standards, and regulatory requirements (HIPAA, CMS, Joint Commission, etc.)Review and approve design specifications, build documentation, and change requests

Lead complex Epic enhancements, workflows, and clinical decision support development

Integration & Technical Oversight Guide development and support of Epic integrations (HL7, FHIR, Bridges, Interconnect, APIs)
Collaborate with interface and infrastructure teams to ensure reliable data exchange and system performance

Support testing strategies including unit testing, integrated testing, and user acceptance testing (UAT)
Oversee Epic upgrades, patches, and special updates

Stakeholder Engagement Translate clinical and operational needs into technical Epic solutions

Facilitate design sessions and workflow reviews with clinicians and business partners

Communicate risks, timelines, and impacts clearly to technical and non-technical stakeholders

Support go-lives, stabilization efforts, and post-implementation optimization

Quality, Compliance & Performance Monitor system performance, data integrity, and user adoption metrics

Ensure Epic configurations support patient safety, clinical quality, and reporting requirements

Identify opportunities for workflow automation, standardization, and optimization

Required Qualifications Demonstrated experience thinking critically and using deep problem solving skills to solve for a large matrixed organization with diverse healthcare delivery teams

Experience presenting and problem solving with senior leadership

Bachelor's degree in Information Systems, Healthcare Informatics, Computer Science, or a related field (or equivalent experience)7+ years of Epic EHR experience, including hands-on build and configuration3+ years in a lead, senior analyst, or supervisory role supporting Epic systems

Active Epic certification(s) in one or more Epic modules

Strong understanding of healthcare clinical workflows and operations

Experience leading complex Epic projects or large-scale implementations

Excellent communication, leadership, and stakeholder management skills

Preferred Qualifications Master's degree in Healthcare Informatics, Business Administration, or a related field

Multiple Epic certifications across clinical and/or revenue cycle modules

Experience with Epic upgrades, re-implementations, or enterprise optimizations

Knowledge of interoperability standards (HL7, FHIR, CCD, APIs)
Experience in an academic medical center or large integrated delivery network

Familiarity with Agile, Lean, or ITIL methodologies

Core Competencies Epic application architecture and design

Clinical workflow analysis and optimization

Technical leadership and team development

Systems integration and interoperability

Healthcare regulatory and compliance awareness

Problem-solving and analytical thinking

Change management and communication

Pay Range The typical pay range for this role is:$ - $This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within…