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Maintenance Technician / Mechanic Building Maintenance

Team Lead Resident Maintenance Technician

Job in Delaware, Delaware County, Ohio, 43015, USA
Listing for: KNAPP North America
Full Time position
Listed on 2026-01-01
Job specializations:
  • Maintenance/Cleaning
    Maintenance Technician / Mechanic, Building Maintenance
Job Description & How to Apply Below

Team Lead Resident Maintenance Technician

Join to apply for the Team Lead Resident Maintenance Technician role at KNAPP North America

Who We Are

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future!

Join us and see how you can help change the world! For more information, visit

What You Get To Do

  • Be a team member providing first-class maintenance support to our customers; on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at our customer’s locations.
  • The Resident Maintenance Technician Team Lead will be eager and determined to succeed, though safety conscious in all activities undertaken, and will own problems and see them through to successful completion.
  • The Resident Maintenance Technician Team Lead may be required to respond to emergency calls. Weekend work may be required and will be structured to provide forward planning.

Essential Functions and Responsibilities

  • Rectify electro-mechanical faults, resolve PLC related issues, provide expert knowledge and expertise, be the resident expert on this subject matter, and provide assistance to the Customer Site in assigned area.
  • Respond to emergency calls at Customer sites
  • Safety conscious in all activities
  • Track and record any and all problems and see them through to a successful completion
  • In conjunction with the Customers on-site maintenance department, provide a first-class response to Customer, ensuring a first-time right policy
  • Provide emergency breakdown and specialized maintenance support
  • Set up and calibrate precision automation equipment
  • Create strong, effective working relationships with our Customer and their operational agents to enable Knapp to provide first-class service
  • Achieve performance in terms of expected output, speed of response, quality-of-repair, and standards of workmanship
  • Training of customer’s maintenance team, as required
  • Expertise in the installation of conveyor and precision automation equipment
  • Maintain quality of service by ensuring quality communications with Customers
  • Ensure that reports are well-written and legible
  • Execution of site quality procedures, safety procedures, and any statutory procedures
  • Regular meetings with the Maintenance Shift Supervisor, Resident Site Manager, or Site Maintenance Manager, as applicable, to discuss activities and progress.
  • Provide specialized maintenance service support for the Customer’s installed system
  • Ensure that all spare parts usage issues are logged appropriately and promptly with the Customer and Knapp spare parts team or CMMS, if available
  • Ensuring proper care and maintenance of the tools and equipment supplied
  • Provide flexibility and the best use-of-skills and capabilities
  • Ensure that all time sheets and documents are correct and legible, with all the correct job numbers entered, and presented to Knapp on biweekly basis, for approval
  • Provide mechanical strip-down/re-assembly, basic field wiring, machine calibration, and system testing, as needed
  • Working against a timeframe to complete reactive repairs
  • Interact with on-site management, keeping them informed of repair and maintenance progression, and addressing their concerns in a professional manner
  • Show hands-on ownership of issues to achieve a timely resolution
  • Interpret and work with electrical circuit diagrams
  • Utilize appropriate health & safety considerations with regard to given tasks and be able to carry out risk assessments
  • Mechanical aptitude including reading assembly drawings
  • Operate hand tools, and disassemble and assemble parts onto equipment
  • Follow set up instructions, assembly drawings, and check lists
  • Attention to detail and exceptional follow-up skills
  • Excellent communication and customer service skills for both internal and external customers
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