Store Manager - Division​/Neighborhood Market

Position Summary

Upholds the Companys Open Door Policy: by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates. Proactively seeks out Associate comments and concerns by meeting with Associates in their work areas. Initiates and participates in community outreach programs, encourages and supports Associates and managers in serving as good members of the community, establishes and maintains relationships with key individuals or groups in the community as the representative for the Company, presents the Companys perspective to various external organizations following the Companys media guidelines, and champions Company sponsored programs, events, and sustainability efforts to Associates, Customers, and the local community.

Drives the financial performance of the Facility by ensuring that sales and profit goals are achieved, leading the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance, overseeing the creation of budgets, and participating in analyzing economic trends and community needs for budget forecasting. Models and enforces proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.

Directs the management team in facility operations, communicates with both management and hourly associates about facility operations, merchandising, and company direction. Drives sales in the Facility by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, inventory levels, budgeting, forecasting sales, and assessing economic trends and community needs. Ensures the success of the Academy training environment and store standards by meeting the store requirements as defined in the Academy Store standards and standard operating procedures, creating an engaging environment within the Academy Store, integrating and including Academy associates in leadership and store meetings and activities that support associate engagement in the overall facility, advising Academy staff on training curriculum content, engaging trainees during their store assignment, providing job shadowing opportunities, acting as a culture champion, engaging customers within the Academy training format, and maintaining a high level of customer service within the facility.

Serves as a visible operations champion in the Academy program, welcomes and introduces new trainee groups, speaks on relevant business experience, acts as an Academy advocate across supported markets, and participates in talent planning and succession planning. Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress, adjusting performance accordingly, and developing contingency plans.

Demonstrates adaptability and supports continuous learning. Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team‑based work environment, establishing performance expectations, and conducting regular performance evaluations. Provides recognition and rewards, coaching for success and improvement, and promotes a belonging mindset in the workplace. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.

Ensures business needs are met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness, and participating…