Community Programs Administrator

Delaware County residents Thrive after 55 at SourcePoint! We are looking for a creative and dynamic Community Programs Administrator to manage the day-to-day operations, programming, staffing, customer experience, and safety of SourcePoint community programs both within the building and at off-site locations.

The Community Programs Administrator is responsible for the day-to-day operations, programming, staffing, planning, budgeting, member experience, and safety of SourcePoint community programs, both onsite and at off-site locations. The community programs administrator oversees the following:

• Fitness & Wellness
• Arts & Education
• Community Engagement
• Customer Service

Reports to: Chief Programs Officer

FLSA: Full-time salary (exempt) position

Pay: Starting $70,000

Benefits: health insurance, dental insurance, vision insurance, retirement savings plan (even if you do not contribute), and generous paid time off

• Responsible for the daily operations of community programs, including on-and off-site programming, staff & contracted instructor oversight, program spaces, and equipment.
• Lead goal setting, program planning, and budget management of the areas outlined above.
• Ensure program success by providing a safe, meaningful, and engaging experience for members.
• Provides direct supervision, leadership, and evaluation to the staff of the areas outlined above.
• Ensures adequate staff coverage of all planned activities and operating hours.
• Fosters a positive, collaborative culture within community programs and SourcePoint.
• Utilize CRM software to track participation, gather member data, and report on program success.
• Support and further the leadership’s vision for community programs and Source Point
• Build cooperative relationships between the program’s staff and other departments.
• Maintains professional communication with staff, center members, funders and potential funders, grantees, contractors, vendors, and the public.
• Communicates and coordinates matters with and between management and staff.
• Responsible for staffing committees, task forces, and groups that may be formed to study an issue, manage an event, or generally improve the center
• Develop, improve, and maintain departmental policies and procedures while ensuring staff are adequately trained.
• Actively engage and participate in leadership meetings and initiatives.

• Plans and acts strategically, takes initiative, and works independently with sound judgment.
• Keeps the supervisor aware of important issues and concerns.
• Conducts research and provides recommendations to the supervisor.
• Develops and manages the community programs budget; monitors and approves all expenditures in accordance with the approved budget.
• Develops, tracks, and reports on key performance indicators and quality measures for community programs.

• Bachelor’s degree in nonprofit management, education, public health, human services, or a related field required.
• Minimum of five years of supervisory and program management experience
• Demonstrated experience working collaboratively with a diverse group of partners, including fellow staff members, community organizations, caregivers, volunteers, clients, and human services professionals.
• Demonstrated experience in managing a broad range of programming.

• Functions as Person in Charge per the schedule.
• Demonstrated knowledge of issues that impact older adults.
• Excellent leadership skills and problem-solving abilities; must be able to think critically and creatively to solve problems under pressure.
• Comprehensive understanding of excellent customer service.
• Excellent written and oral communication skills. Proficient in MS Office, literate.
• Strong organizational and administrative skills.
• Ability to meet deadlines and successfully handle multiple tasks.
• Ability to be creative and deal with ambiguity and change on a routine basis.
• Ability to promote a positive work culture throughout the organization.

• Ability to lift 20 lbs. regularly without assistance.
• Ability to drive to and from meetings, events, etc., as…