Manager, Systems & Improvement

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Professional Delaware, OH, US

Salary Range: $87,327.00 To $ Annually

Want to make an impact? I Am Boundless is hiring a Systems & Improvement Manager ! Boundless is a non-profit organization specializing in assisting individuals with I/DD and has been serving Ohio for over 40 years. At I Am Boundless, we’re on a mission to build a world that realizes the boundless potential of all people. Join our team, which shares a common passion and purpose in empowering our community.

Benefits – Why Join Boundless?

• 401(k) Retirement Plan with 5% Employee Matching after Six Months of Employment – Immediately 100% Vested
• Annual Increases

Paid Time Off

• 80 Hours of Paid Time Off
• 8 Paid Holidays
• Medical Insurance
• Flexible Benefit Options Including Dental, Vision and Wellness Support
• Flexible Spending Account (FSA)
• Dependent Care Account (DCA)
• Life Insurance & Supplemental Life Insurance
• Disability Insurance

Professional Support

• Tuition Discount Opportunities with Schools like Capella University & Franklin University
• A Qualified Employer for the Federal Public Service Loan Forgiveness (PSLF)
• Free CE Courses through Capella University to help Maintain Licensure
• Employee Assistance Program (EAP) - Counseling, Therapy, Finance, Legal
• Discount Programs (Ex: Pet Insurance, Movie Tickets, Theme Parks, Costco Membership, etc.)
• Wellbeing Resources (Up to $50 off Health Insurance Premium Monthly)

What You’ll Do:

As a Systems & Improvement Manager , you’ll play a meaningful role in

providing strategic oversight of OhioRISE systems, operational support functions, data analytics, compliance reporting, technology coordination, and continuous improvement initiatives. Partnering with the CME Director and leadership team, this role strengthens organizational effectiveness and program performance through technology solutions, business intelligence, process optimization, and workflow improvement.

Serving as a peer to clinical and care coordination leadership, the Manager, Systems & Improvement leads key organizational functions that strengthen the infrastructure supporting high-quality care coordination, regulatory compliance, and overall program outcomes. The role works in close partnership with Care Coordination leadership to ensure Operational Support remains responsive to day-to-day program needs, including the identification of operational priorities and barriers and the coordination of effective solutions.

The Manager, Systems & Improvement also serves as the primary liaison between OhioRISE and Information Technology, ensuring that technology, systems, analytics, operational support, and improvement initiatives remain aligned with organizational priorities and effectively support the needs of the program.

Minimum Qualifications:

Bachelor's degree in business administration, Healthcare Administration, Information Technology, Health Informatics, Data Analytics, Public Administration, or a related field; or equivalent combination of education and experience.

• Minimum of five (7) years of progressively responsible experience in healthcare, managed care, behavioral health, information technology, data analytics, systems improvement, quality improvement, compliance, project management, organizational effectiveness, or a related field.
• Minimum of three (3) years of leadership or supervisory experience.
• Demonstrated experience leading teams, projects, and organizational improvement initiatives.
• Experience utilizing data and performance metrics to support operational and strategic decision-making.
• Strong leadership, organizational, analytical, communication, collaboration, and problem-solving skills.

All candidates selected to undertake the pre-employment process will be required to complete a background check, drug screen, and health screen, as applicable for the role.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law