Program Specialist

DEPARTMENT:
Service Integration

REPORTS TO:

Workforce Program Manager

CLASSIFICATION: 1 (FTE), Non-Exempt, Full-time, 40 hours per week, 8:30 am-5:00 pm Monday through Friday, with some evenings and weekends. Local travel-required.

Hours and

Location:

(Full-time/Non-Exempt) 1.0 (FTE) 40 hours per week, 8:30 am-5:00 pm with some evenings and weekends.

Community Outreach and Case Management

Conduct ongoing case management and community outreach to reach program participants through the following activities:

• Complete short-term financial assistance application packets with program participants
• Collaboration with internal resources, community outreach to establish new partnerships, other nonprofits serving business and low-income residents, and partner community-based organizations.
• Provide one-on-one support through case management and career coaching activities, such as screening and assessment, housing stability navigation, resume writing/review, practice interviews, career counseling, training and skills, and job application assistance.
• Provide referrals (and follow-up) to community resources, health resources, and housing stabilization support, businesses/employers, and partners. Provide support and coordination for group activities, such as Program Orientations, financial empowerment workshops, tenant education events, and other employment or housing-related support.

Case Management and Tracking

• Track and input (in required database) individual information, services, and performance progress
• Track and input required database group activities such as program and number of attendees
• Track and input required database outreach to partners and service providers, such as activities, number of participants, and outcome
• Track community connections and develop community resources
• Track and input regular reporting information

Relationship Management

• Maintain a relationship with funding partners, through activities such as participating in monthly, ad hoc, and Program Navigator team meetings as needed and active participation with strategic and focused outreach
• Report and monitor deliverables (including quarterly reports, success stories, and expenditures)
• Contribute to the overall agency efforts by completing other duties as assigned

• Commitment to and knowledge of social justice issues and the dynamics of social change, the history, and mission of the Urban League of Portland, and expertise in the present scope of Urban League service and advocacy programs
• Knowledge and understanding of structural racism and Anti-Blackness as it relates to employment, education, and employment
• Experience with case management, pre-employment activities, and job search development, especially for people of color and other marginalized groups
• Ability to function in a positive manner in a demanding work environment, to demonstrate a high degree of flexibility, to respond to priorities and schedules that change frequently
• Ability to meet multiple, sometimes conflicting deadlines
• Strong analytical and decision-making abilities
• Ability to deal with distressed and/or demanding participants and employees in an effective, participant-centered manner
• Ability to work in a fast-paced environment and make good judgments as it pertains to participants
• Ability to maintain a high level of confidentiality
• Strong skills in intercultural, interpersonal, and organizational communication
• Ability to communicate in a positive manner verbally, in writing, and by phone
• Ability to communicate with a variety of personality types and levels of the organization as well as with people outside of the organization
• Ability to listen for understanding and assist in problem-solving
• Ability to prepare clear, accurate, and concise reports
• Ability to be punctual, have good attendance and be able to work flexible hours to meet the availability of participants
• Ability to participate in staff meetings, training, committees, and volunteer activities to support the agency’s goals
• Ability to furnish proof of vaccination for COVID-19
• Possess a valid driver's license and verification of current auto insurance and have full use of an automobile…