Product Quality Engineer; NPDI

Product Quality Engineer – Huntsville, AL

Vertiv is hiring a Product Quality Engineer responsible for ensuring quality across the full lifecycle of datacenter appliances and systems, focusing on New Product Introduction (NPI) and Engineer-to-Order (ETO) project support.

• New Product Development introduction (NPDi) Quality
  • Lead Advanced Product Quality Planning (APQP) activities from concept through production launch.
  • Develop and own the Quality Assurance Plan, defining release criteria, KPIs, and metrics.
  • Support Contract Manufacturer (CM) selection and lead qualification activities.
  • Collaborate with Engineering and Operations to create and approve quality control documents:
    • PFMEA, Control Plans, Process Capability, Work Instructions, etc.
  • Perform product-level PPAP assessment and provide final approval for release readiness.
  • Assess and validate product launch readiness for both internal and external manufacturing partners.
• Post-Launch & Sustaining Quality
  • Lead cross‑functional issue triage and resolution activities for customer‑reported concerns.
  • Drive root cause analysis (RCA) and implement corrective and preventive actions (CAPA).
  • Maintain real‑time issue tracking and drive closure of systemic quality issues.
  • Provide feedback to design and manufacturing teams to enable continuous improvement.
• Voice of the Customer (VoC)
  • Aggregate and analyze VoC data from multiple sources: warranty claims, service reports, customer complaints, surveys, etc.
  • Conduct issue trending and risk analysis to identify areas of improvement.
  • Lead corrective action projects to resolve systemic issues in product design or process.
  • Influence design changes by embedding lessons learned from field and manufacturing feedback.

• Bachelor’s Degree in Engineering, Computer Science, or a related technical field.
• 5–7 years of experience in a product quality, reliability engineering, or NPDi role.
• Proven experience in datacenter devices or similar high‑reliability, high‑complexity products.

• Strong understanding of electrical, mechanical, and software/firmware systems.
• In‑depth knowledge of:
  • Design and manufacturing process controls.
  • Reliability test methods and life estimation modeling.
  • Supplier and production qualification processes.
• Proficient in quality tools and methodologies such as FMEA, PPAP, 8D, CAPA, and Root Cause Analysis.
• Analytical thinker with excellent problem‑solving and data interpretation skills.
• Highly organized with ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills across all levels of the organization.

• Collaborative Mindset:
  Proven ability to build strong working relationships and effectively collaborate with cross‑functional and global teams.
• Results‑Driven:
  Demonstrates a high sense of urgency and commitment to delivering high‑quality outcomes and project milestones.
• Analytical Problem Solving:
  Strong root‑cause analysis skills with the ability to develop and implement effective, data‑driven corrective actions.
• Customer Advocacy:
  Consistently represents the Voice of the Customer, ensuring customer needs and feedback are integrated throughout the product lifecycle.
• Quality Leadership:
  Takes ownership of quality deliverables and drives accountability across the organization to uphold standards and processes.
• Self‑Motivated & Independent:
  Able to work independently with minimal supervision while contributing actively as part of a team.
• Effective Communication:
  Excellent verbal and written communication skills in English; ability to clearly convey technical issues and influence stakeholders.
• Interpersonal Effectiveness:
  Professional and approachable demeanor with strong interpersonal skills to foster trust and engagement across departments.
• Attention to Detail:
  Maintains a strong focus on accuracy, completeness, and quality in documentation, analysis, and reporting.
• Proactive & Energetic:
  Demonstrates initiative and enthusiasm for solving problems and driving continuous improvement efforts.
• Audit & Compliance Knowledge:
  Experience conducting internal or supplier audits; formal auditor certification is…