Heavy Equipment Mechanic - Field Service

Are you ready to jump-start your career?

Interested in working at Eagle Mark 4? We are looking for people who are ready to take the next step in their careers and share our commitment to providing excellent customer service.

• Full healthcare coverage
• 401K with matching
• Paid vacation
• On-the-job training

• 1st shift Monday‑Friday
• Paid on‑the‑job training every year. We invest in employee self‑development with industry‑leading training opportunities
• Company‑provided vehicle that you can take home
• Company‑provided phone
• Tool loans
• Cutting‑edge technology issued to every technician

• Safety - Lead by example to promote workplace safety. Exhibit genuine interest that each team member returns home safely every day.
• Positive Attitude - Customer‑focused, can‑do spirit. Committed to supporting the stakeholders.
• Self‑Development - Exhibit intellectual curiosity and continuous self‑development both professionally and personally.
• Teamwork - Possess a collaborative mindset and shared sense of purpose that focuses on greater overall outcomes.
• Integrity - Act with honesty, respect, trust, and thoughtfulness for all coworkers, customers, and partners; believe in Vision and Mission.
• Community Service - Support and participate in activities and initiatives that help others.

• We embrace a work‑life balance
• Safety is standard!
• We invest in technology so you have the best tools for the job.
• Leadership that has the team's back. No one gets left behind.
• Our growing company provides many advancement opportunities.
• Everyone has what they need to make a difference.

Location: Delaware, OH

Job : 328

# of Openings: 1

Competitive hourly rate based on experience, $2,000 Sign‑on Bonus

Location:
Central Ohio

WHY JOIN EAGLE MARK 4?

• We are a 3rd generation family‑owned company.
• Core values shape our culture and drive us to deliver the best for our employees and customers. We uphold a culture of:
  • Positivity
  • Teamwork
  • Self‑development
  • Integrity
  • Community service
  • Safety
• We offer paid‑on‑the‑job training, development and advancement opportunities from Certified Dealer Trainers.

Troubleshoot, repair, and maintain industrial vehicles, including yard trucks, container handlers, and terminal tractors. Perform routine maintenance and breakdown repair work in the field at customer sites. Prioritize work orders, comply with safety incident reporting, and ensure all paperwork is submitted timely and accurately. Provide excellent customer service and maintain company‑provided assets, including all work tools and vans.

ESSENTIAL FUNCTIONS

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on‑site repairs.
• Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
• Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
• Inspect used parts to determine changes in factory specifications.
• Review repair work and scheduled maintenance results with customers, communicating any potential issues. Responsible for field quoting and communicating services to customers.
• Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
• Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.

EDUCATION

• High School Diploma or equivalent. Vocational or technical certification preferred.

REQUIREMENTS

• 2+ years of experience in a service technician role.
• Previous experience with hydraulics and computer diagnostics. Ability to interpret and apply schematic diagrams.
• Valid Driver’s License and driving record acceptable to insurance company.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Strong attention to detail, project management, and organizational skills.
• Strong written and verbal communication skills with the ability to convey information to internal and…