Resident Maintenance Technician

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Location:

Customer Service, Delaware, OH, US

As a Resident Maintenance Technician, you will be expected to provide first‑class maintenance support to customers on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at the customer’s location. This is accomplished by providing industrial electrical and mechanical expertise and being part of a team that works to maximize equipment utilization and efficiency. You will assist in the development and implementation of processes to maintain proper utilization and functionality.

You will have a proven experience of dealing with electro‑mechanical faults and preventative maintenance operations as a support technician.

• Rectify electro‑mechanical faults and provide specialist technical assistance as a support technician
• Respond to emergency calls by the customer
• Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks
• Provide first‑class response to customers, ensuring a first‑time right policy as reasonably and practically possible
• Provide emergency breakdown and specialist maintenance support
• Handle set up and calibration of precision automation equipment
• Create strong effective working relationships with customers and their operational agents to enable Knapp to provide superior service
• Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship
• Train customers’ maintenance team as required
• Provide experience and expertise in the installation of conveyor and precision automation equipment
• Maintain quality of service by ensuring effective communication with customers
• Ensure that reports are well written and legible
• Execute site quality procedures, safety procedures, and any statutory procedures
• Participate in regular meetings to discuss activities and progress
• Provide specialist maintenance service support to the customer’s installed system
• Ensure that all spare parts usage issues are logged appropriately and promptly with the Knapp Spare Parts team
• Ensure proper care and maintenance of the tooling and equipment are provided
• Provide flexibility and the best use of skills and capabilities
• Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval
• Experience in mechanical strip‑down/re‑assembly, basic field wiring, machine calibration and system testing
• Ability to work against a time frame to complete reactive repairs
• Interact with on‑site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
• Show hands‑on ownership of issues to achieve a quick time resolution
• Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments
• Mechanical aptitude, including the ability to read assembly drawings
• Ability to operate hand tools and assemble parts onto equipment
• Ability to follow set up instructions, assembly drawings and check lists
• Strong attention to detail and exceptional follow‑up skills
• Excellent communication and customer service skills with both internal and external customers
• Computer literate with basic Microsoft Office skills
• Willingness to learn and adapt to changing role requirements
• Appreciation of cultural diversity
• Perform all other duties as assigned

• Associate degree preferably in Electrical Engineering, Mechanical Engineering, Automation or related or equivalent combination of education, training and experience
• 0‑3 years direct experience preferred
• 0‑3 years demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred)
• 0‑3 years experience in equipment maintenance, modifications and design preferred
• Theoretic…