Residential Appliance Diagnostics & Refrigeration Specialist

About the role Sears Home Services is hiring in Delaware, OH, 43015. In this field-based position, you’ll diagnose and repair major household appliances and refrigeration units while delivering top-tier customer service.

Key responsibilities

Drive to multiple customer homes daily to troubleshoot and repair appliances: refrigerators, washers, dryers, dishwashers, microwaves

Provide an outstanding customer experience on every visit

Offer value-added solutions that keep homes clean, comfortable, and protected

Maintain a clean, organized company truck and manage parts with precision

Perform other duties as assigned

Qualifications

High school diploma or GEDEPA Type I or EPA Universal certification

Mechanical acumen and skill with testing/repair tools

Prior appliance diagnosis and repair experience (preferred)
Process- and quality-oriented; follows directions accurately

Smartphone proficiency, including ordering parts

Valid driver’s license for the state(s) where you work

Up to 100% travel as required

Ability to work variable, flexible hours with required overtime

Reads, interprets, and applies technical documentation to resolve issues

Strong verbal and written communication; reads, writes, and speaks English

Physical requirements:

constantly lift/carry/push/pull up to 20 lbs; frequently up to 50 lbs; occasionally up to 100 lbs Constant reaching outward; handling/fingering; standing, walking, sitting; keyboarding

Frequent bending, squatting, kneeling, twisting, turning, stooping, climbing, crawling

Occasional reaching above shoulder

Able to operate an automatic transmission vehicle

Compliance:
Successfully pass a background & drug screen

Compensation

Base pay: $18 - $30 per hour, based on experience, certification, and location

Benefits and perks

Medical, dental, and vision coverage, plus an employer-paid health care subsidy for any dependent tier medical plan enrollment under the Transform Health and Welfare Plan. Specifically, each eligible employee may receive up to $4,000 annually toward the cost of dependent tier health coverage, prorated throughout the plan year
401(k) with a 100% employer match on the first 3% of salary you contribute before tax Additional earning potential through performance bonuses and sales incentives

Year-round work;
Sears cross-trains techs across a wide product range

Best-in-class training via Sears Technical Institute—tens of thousands trained over 60 years

Peer mentoring: onboarding buddy and experienced mentors

Company-provided vehicle, uniforms, specialty tools, mobile phone, and an industry-leading app that reduces paperwork and offers technical support

Apply your diagnostic skill set where it matters—right in the customer’s home—while building a long-term career with comprehensive support.
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