Retail Operations Coordinator

Sea Colony Recreational
Bethany Beach, DE 19930, USA

Position Summary

Sea Colony Recreational Association, managed by Troon, is seeking a highly organized, customer-focused, and detail-oriented
Retail Operations Coordinator to support the daily operations of the Retail Department. This position plays a critical role in supporting the Beach Shoppe, Beach Concession, Tennis Pro Shop, and other retail operations through administrative support, inventory management, financial reporting, customer service, and point-of-sale system administration.

The ideal candidate thrives in a fast-paced hospitality environment, possesses strong retail and administrative experience, and enjoys working collaboratively with multiple departments while providing exceptional service to homeowners, guests, and staff.

This position requires working weekends and holidays during the summer season, including Memorial Day, Independence Day, and Labor Day.

Administrative Support

• Provide administrative support to the Retail Operations Manager and Retail Department.
• Answer telephones, respond to emails, maintain departmental correspondence, and greet homeowners, guests, vendors, and staff professionally.
• Maintain departmental files, records, reports, contracts, and operational documentation.
• Coordinate communication between Retail Operations and other Sea Colony departments.

• Prepare and process purchase orders, invoices, expense reports, check requests, vendor payments, and related documentation.
• Monitor departmental expenditures and maintain accurate budget tracking spreadsheets.
• Reconcile invoices and assist Accounting with discrepancies and vendor follow-up.
• Maintain organized financial records in accordance with company procedures.

• Compile daily, weekly, monthly, and seasonal operational reports.
• Assist with analyzing sales, inventory, labor, and operational statistics.
• Prepare reports, spreadsheets, charts, and presentations for management and Board meetings.
• Assist with annual budgeting and forecasting.

• Assist in the daily operation of:
• Other retail venues as assigned
• Provide exceptional customer service by resolving customer questions and concerns professionally.
• Assist with merchandise merchandising, pricing, receiving, and inventory control.
• Support seasonal operational planning and special events.

• Monitor inventory levels and maintain accurate inventory records.
• Assist with receiving, transfers, cycle counts, and year-end physical inventory.
• Coordinate inventory replenishment with vendors.
• Assist in developing inventory plans before and after each season to maximize inventory turns and minimize shrinkage.

• Program and maintain Point-of-Sale (POS) systems.
• Update pricing, inventory files, promotions, and product information.
• Serve as the Retail Department liaison with Information Technology and POS vendors.
• Troubleshoot hardware and software issues and coordinate technical support.

• Provide outstanding service to homeowners, guests, seasonal employees, and vendors.
• Assist customers with retail purchases, reservations, beach equipment rentals, and general inquiries.
• Resolve customer concerns in a courteous and professional manner.

• Assist with beach equipment operations during peak season when needed.
• Support seasonal staffing, scheduling, and administrative onboarding.
• Assist with departmental projects and operational initiatives.
• Perform other duties as assigned by the Retail Operations Manager.

• Attend one or two merchandise buying trips annually with the Retail Operations Manager.

Education

• Associate's or Bachelor's degree in Business Administration, Retail Management, Hospitality Management, or related field preferred.

• Minimum3–5 years
  of administrative support experience.
• Minimum3 years
  of retail operations or retail management experience preferred.
• Hospitality, resort, recreation, or property management experience is highly desirable.

• Excellent customer service and interpersonal skills.
• Strong organizational and time management…