Regional Account Manager

Regional Account Manager

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:

Regional Account Manager

Location:

Remote Mid Atlantic- NY, NJ, PA, MD, DE, VA, WV, DC
- Must live in that territory

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

Serve as the primary point of contact for a sales region within the Bio Pharma segment of ILC Dover. This role represents the Bio Pharma Solutions to the customer and leads all commercial activities specific to the life sciences and pharmaceutical manufacturing environment. The RSM combines sales, business development expertise with strong relationship management skills to advance partnerships, increase profitable sales, and deliver customized solutions that meet stringent regulatory requirements and align with client goals in the Bio Pharma industry.

Responsibilities include driving supporting customers in achieving operational excellence and sustainability objectives while improving business objectives.

• Client Relationship Management:
  Build and maintain strong, long-term relationships with key clients, decision-makers, and influencers to drive trust, loyalty, and business growth.
• Strategic Account Planning:
  Develop and execute customized customer strategies focused on co-value creation, aligned with client objectives and company goals.
• Customer Advocacy & Problem Resolution:
  Serve as the primary point of contact for customer needs, addressing issues, complaints, technical support, and service concerns to ensure a positive experience.
• Cross-Functional Coordination:
  Coordinate with sales, marketing, product, engineering, logistics, Field Application Specialists, and other teams to effectively meet customer requirements and communicate RACI responsibilities.
• Revenue & Opportunity Development:
  Identify, develop, and pursue upselling, cross-selling, and new business opportunities with targeted customers, including opportunities for IR Solutions.
• Commercial & Contract Management:
  Negotiate contracts, renewals, pricing, terms and conditions, NDAs, incentives, rebates, and other commercial programs to support mutually beneficial partnerships.
• Account Data, Pipeline & Reporting:
  Maintain customer relationship maps and account information in SFDC, manage pipeline opportunities, and provide monthly updates on activities, forecasts, account status, and revenue performance.
• Account Management & Channel Support:
  Utilize established account management processes, tools, and resources while resolving distribution-channel and aftermarket service issues and maintaining strong customer partnerships.

• Bachelor's Degree in Sales, Marketing, or Engineering required
• 5+ years of direct sales experience required.

• Ability to build and maintain strong professional relationships with customers, key institutions, and team members.
• Strong interpersonal and communication skills, including verbal, written, and presentation capabilities.
• Demonstrated ability to work effectively both independently and within a team environment.
• Mechanical and electrical knowledge applicable to industrial equipment.
• Capability to assess customer needs, analyze data, perform basic equipment performance calculations, and recommend technical solutions.
• Proficiency with technology tools; experience with…