CV Field Service Technician

Why You’ll Love Working With Us:

We believe great benefits shouldn't have to wait. That’s why we offer:

• Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
• 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
• Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
• Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program

Ipsen is a Drug Free Workplace

The Field Service Engineer role is a remote position servicing the Northeast US.

Travel up to 90% of the time
, including extended periods of travel, required and must have a home base within New York, New Jersey, Delaware, or Maryland
.

This role involves extended travel during the training period, with assignments that may require being away for up to two weeks at a time. The full training period may last between 6 months to 1 year, depending on individual development and business needs.

Our robust benefit plan begins on day 1, no waiting period! We offer a generous 401k plan with company match the month after starting with Ipsen, travel time = paid time, lack of work pay, OT, per diem and bonus potential of up to 20% of your base salary.

Performs service work assignments as directed by the HUB Lead or Regional Service Manager. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer.

• Installs new equipment and repairs existing equipment at customer's facility, to ensure proper operational functionality according to the equipment specification & scope of work outlined in the Sales Order or Field Service work instruction.
• Review project scope of supply, and work within the allocated parameters.
• Complete service jobs of heat treatment equipment at the customer site to provide on-site technical assistance to help repair, troubleshoot, perform preventative maintenance, calibrations, etc.
• Reviews equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults.
• Coordinates problem solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers, to expedite required repairs.
• Function as first point of contact for customers with existing service contracts.
• Accurately and timely record hours worked, job assignments, and submit expense reports.
• Document performed service jobs and record possible warranty claims.
• Trains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings. Will be required to attend Ipsen FSE Academy located in Cherry Valley, IL which takes place intermittently.
• Works safely and follows all Ipsen safety protocols and policies. This includes strict adherence to Lock-Out/Tag-Out, Confined Space protocols, etc., as well as customer site-specific safety trainings.

• Ability to respond to questions from groups of managers, clients, customers, and the general public.
• Ability to promote a professional appearance and represent Ipsen positively.
• Ability to calculate figures and amounts, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry, service area, volume, and pressures.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of basic computer operations and software programs.
• Possess mechanical and/or electrical aptitude and skills.
• Possess good problem-solving and troubleshooting skills with hands‑on mentality.
• Ability to work independently with minimal supervision and key decision-making skills.
• Possess strong customer service focused mentality.
• Must have a current, valid driver’s license and service…