Child Support Specialist

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick‑start your profession. For more information, please visit (Use the "Apply for this Job" box below). today!

This position is located in the Customer Service Unit of DCSS and the candidate will be part of a call center responsible for answering all incoming calls. The contact could be face‑to‑face, via phone, email, in court, or in the office setting. The incumbent will perform research and case management via various databases; such as the Delaware Child Support System, and other governmental automated systems.

Upon satisfactory completion of department promotional standards and job requirements, employees may be eligible to be promoted to the next level.

Applicants must meet the following selective requirements in addition to the job requirements; failure to do so will render the applicant not qualified.

• Read, write, speak Spanish and English fluently.

• Interview obligees and assess their needs to determine the appropriate course of action. Update case records to include location of non‑custodial parent and custodial parent, asset identification, and establishment of paternity.
• Access multiple national, state, and local jurisdiction database systems to gather information for the processing, establishment, and enforcement of child support cases.
• Research/review obligees/obligors case record to prepare petitions, motions, wage attachments, and various legal documents.
• Review case record to answer questions from obligee/obligor, employers, in state and out‑of‑state agencies, and elected officials. Document all inquiries in an automated system.
• Refer obligee/obligor to other public/private agencies for services appropriate for their needs.
• Maintain records and reports and share information with other public/private agencies.
• Interview obligee/obligor to elicit sensitive information from persons of various socio‑economic backgrounds.
• May provide outreach/education programs by working with various public and private social service agencies, schools, and correctional facilities.
• Recognize crisis/dangerous situations and avoid/defuse through application of appropriate procedures/processes.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Possession of an Associates degree or higher in Behavioral or Social Science or related field.

OR

• Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Six months experience in interviewing clients and their families to obtain facts, explore issues and identify courses of action.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months experience in narrative report writing.
• Knowledge of math such as addition, subtraction, multiplication, division, percentages, or decimals.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Criminal background check: A satisfactory criminal background check is required as a condition of hire.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for…