Child Support Specialist

Overview

Make a Difference with DHSS. Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

Read, write, and speak Spanish and English fluently.

• Interview obligees and assess their needs to determine the appropriate course of action.
• Update case records to include location of non‑custodial parent and custodial parent, asset identification, and establishment of paternity.
• Access multiple national, state, and local jurisdiction database systems to gather information for the processing, establishment, and enforcement of child support cases.
• Research and review obligees/obligors case records to prepare petitions, motions, wage attachments, and various legal documents.
• Review case records to answer questions from obligees/obligors, employers, and agencies, and document all inquiries in an automated system.
• Refer obligees/obligors to other public/private agencies for appropriate services.
• Maintain records and reports and share information with other public/private agencies.
• Interview obligees/obligors to elicit sensitive information from persons of various socio‑economic backgrounds.
• May provide outreach/education programs by working with public and private social service agencies, schools, and correctional facilities.
• Recognize crisis/dangerous situations and avoid or defuse them through appropriate procedures/processes.

• Possession of an Associate’s degree or higher in Behavioral or Social Science or related field.
• OR Six months of experience in:
  • case management, including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet human service needs.
  • interviewing clients and families to obtain facts, explore issues, and identify courses of action.
  • applying laws, rules, regulations, standards, policies, and procedures.
  • using an automated information system to enter, update, modify, delete, retrieve, inquire, and report on data.
  • narrative report writing.
  • knowledge of math (addition, subtraction, multiplication, division, percentages, decimals).

All new hires must report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Criminal background check is required as a condition of hire. This position is covered by a collective bargaining agreement and requires legal authorization to work in the United States; DHSS does not provide employment‑based sponsorship.

To learn more about the comprehensive benefit package, please visit (Use the "Apply for this Job" box below)..

Accommodations are available for applicants with disabilities in all phases of the application and employment process. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739‑5458 or email jobs. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek a workforce representative of Delaware, including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.