Case Manager-Hourly

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Regular Part Time Admin Frankford, DE, US

Are you passionate about helping people overcome barriers, access essential services, and achieve meaningful outcomes? We are seeking a compassionate and motivated Case Manager to join our team and make a difference in the lives of individuals working toward recovery, stability, and independence.

In this role, you will serve as an advocate, coordinator, and trusted support for participants by connecting them to resources, developing individualized service plans, and collaborating with community partners to help them reach their goals.

If you are committed to person-centered care and believe in empowering individuals through support, advocacy, and collaboration, we encourage you to apply.

The Case Manager is responsible for assessing participant needs, coordinating and implementing individualized service plans, and advocating to ensure access to necessary services and resources. Through a recovery-oriented and person-centered approach, the Case Manager helps participants achieve their goals, improve their quality of life, and successfully navigate community systems and supports.

Working collaboratively with participants, families, interdisciplinary teams, and community providers, the Case Manager plays a vital role in promoting positive outcomes and long‑term success.

• Assess participant strengths, needs, barriers, and goals.
• Identify appropriate services, resources, and supports based on individual needs.
• Develop, implement, and monitor individualized service and treatment plans.
• Support participants in achieving recovery, wellness, and self-sufficiency goals.
• Conduct screenings and referrals to appropriate programs and providers.

• Coordinate services among healthcare providers, behavioral health professionals, community agencies, and support systems.
• Facilitate access to treatment, housing, employment services, transportation, and other community resources.
• Assist participants with obtaining benefits and entitlements, including Medicaid and other public assistance programs.
• Monitor participant progress and adjust service plans as needed.
• Collaborate with participants, families, and service providers to ensure continuity of care.

• Advocate on behalf of participants to remove barriers and improve access to services.
• Help participants navigate complex healthcare, behavioral health, and social service systems.
• Connect individuals with community resources that support long‑term recovery and stability.
• Promote participant self‑advocacy and empowerment.

• Participate in multidisciplinary team meetings and care planning discussions.
• Build and maintain positive relationships with community agencies and referral partners.
• Identify service gaps and provide recommendations for program improvements.
• Complete all required assessments, case notes, documentation, and compliance records.
• Coordinate services across internal programs and external agencies.
• Ensure compliance with all funding, licensing, accreditation, and organizational requirements.
• Support program operations and administrative case management activities.
• Attend required trainings, meetings, and professional development opportunities.

• Bachelor's Degree in Human Services or a related field.
• Valid driver's license with reliable transportation.
• Intermediate computer skills, including proficiency with Microsoft Office applications.
• Ability to work effectively in both office and community-based settings.

• One (1) year of case management experience.
• Two (2) years of experience supporting individuals in:
  • Behavioral health services
  • Addiction recovery services
  • Community-based human services programs
  • Social services or related fields

Ability to communicate effectively and professionally…