Service Coordinator

Role Overview

We are seeking a proactive, detail-oriented, and highly organized  Service Coordinator  to support our Service Centre operations and administrative functions. This role involves extensive coordination with  Pan-India service centres of Sun Infonet , handling  stock reports, inventory data maintenance, Excel-based MIS , and service-related documentation. The ideal candidate will be strong in data handling, highly accurate, proficient in MS Excel and systems/databases, and capable of maintaining confidentiality and meeting strict timelines.

Key Responsibilities

Stock Reporting & Data Maintenance
Prepare, update, and maintain  daily/weekly/monthly stock reports  for service centres and spare parts.
Maintain detailed stock records in  Excel spreadsheets , ensuring  high data accuracy ( 99%) .
Track inward and outward movement of spare parts and service inventory.
Reconcile physical stock with system records and highlight variances proactively.
Maintain structured Excel MIS reports including stock ageing, availability, consumption, and movement trends.
Ensure proper version control, documentation, and secure storage of stock-related data.

Coordination with Pan-India Service Centres (Sun Infonet)
Coordinate with  Pan-India service centres of Sun Infonet  for stock availability, dispatches, receipts, and reconciliations.
Act as a single point of contact for stock-related communication between internal teams and service centres.
Follow up with service centres for timely updates on stock usage and pending entries.
Support service centres in resolving discrepancies related to stock records and reporting.

Challan & Inventory Management
Prepare and manage challans for service jobs and spare parts dispatch.
Ensure accurate inward/outward entry of parts in systems or manual registers.
Monitor spare inventory levels and coordinate replenishment requirements.
Coordinate with vendors/suppliers for spare parts based on stock reports and service needs.
Assist in inventory audits by maintaining clear and audit-ready documentation.

Service Centre Coordination
Track service jobs and ensure stock availability for timely job closure.
Maintain service-related MIS reports and dashboards.
Support service engineers and service centres with documentation and data requirements.

General Administration & Compliance
Handle day-to-day administrative tasks related to service centre operations.
Ensure proper filing (physical and digital) and documentation control.
Maintain strict confidentiality of stock, service, and company data.
Support management during audits, compliance checks, and reporting.
Consistently meet deadlines while managing multiple priorities.

Key Skills & Competencies
Typing speed:  3545 WPM with  98-99% accuracy .
Strong proficiency in  MS Excel  (formulas, VLOOKUP/XLOOKUP, reconciliation, MIS preparation).
Working knowledge of MS Word and Outlook.

Experience with ERP/service management systems or databases (preferred).
High attention to detail and accuracy in handling large volumes of data.

Core Competencies
Strong coordination and follow-up skills across multiple locations.
Excellent organizational and record-keeping abilities.
Ability to multitask, prioritize, and work under deadlines.
Clear written and verbal communication skills.
High integrity and strong sense of data confidentiality.

Qualifications & Experience
Graduate in  Commerce / Business Administration / Any relevant field .
2 - 6 years  of experience in service coordination, inventory management, or data administration.
Freshers with strong Excel skills, accuracy, and learning ability may also be considered.
Prior experience coordinating with  Pan-India service centres  will be an added advantage.