Guest Relations Executive

Position:  Guest Relations Executive (Operations & Business Development Focus)
Overview:
We are seeking a dynamic and proactive  Guest Relations Executive  who combines  strong operational expertise  with  business development acumen . The ideal candidate will efficiently manage day-to-day operations while actively contributing to lead generation and revenue growth. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties.

Key Responsibilities
Operations & Guest Experience
Manage day-to-day operations efficiently to ensure seamless guest experiences.
Address guest concerns effectively, both  pre-booking and post-booking , ensuring timely resolution and satisfaction.
Oversee  inventory management  for all properties, ensuring furnishings, amenities, and supplies are well-stocked.
Maintain  property upkeep  standards, ensuring cleanliness, functionality, and overall aesthetic appeal.
Implement and monitor  upkeep schedules  and regular property inspections.
Supervise and coordinate  housekeeping staff , ensuring quality and efficiency.
Ensure consistent  quality control  across guest rooms and common areas.
Coordinate  repairs and maintenance  as needed to ensure operational continuity.
Business Development & Revenue Initiatives
Drive  lead generation  for new properties/apartments.
Assist in  property acquisitions  by scouting nearby locations and generating local leads.
Support  revenue-enhancing activities , such as sending promotional emailers, building partnerships (e.g., hospitals, corporates), and developing new guest engagement initiatives.
Collaborate with the team to identify new business opportunities and process improvements.
Vendor & Staff Coordination
Manage and coordinate with  suppliers and vendors  to ensure timely procurement and cost efficiency.
Assist in  staff training , including hospitality practices such as meal or breakfast preparation support when needed.

Qualifications & Skills
Bachelor’s degree in Hospitality, Business Administration, or related field.
1–4 years of experience in hospitality operations, guest relations, or property management.
Strong organizational and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in MS Office and basic property management systems.
A proactive, service-oriented, and ownership-driven attitude.