Project Manager, Program ​/ Project Manager, Operations Manager

About Unified
For over 13 years, Unified Infotech has been at the forefront of technology consulting and software
development. We specialize in distributed custom software, web, mobile, software, data & user
experience based solutions/services. We cater to a diverse clientele, including emerging startups, MSMEs,
and established enterprises. We help businesses engineer groundbreaking digital products that tackle
complex challenges and redefine the digital landscape.
At Unified, a job isn't just a job — it's an ongoing pursuit of excellence. We exist to build and create, to
understand and consult, to imagine and be creative, to reformulate UX, to invent and redefine, to code for
performance, to collaborate and communicate.

The Opportunity
Are you a visionary in the Services delivery world with a flair for driving growth in the software
development services sector We're seeking a forward-looking leader with sound business acumen,
departmental leadership experience, strong technical aptitude, and natural group project management
instincts to lead our Engineering team into both charted and uncharted territories of growth and
recognition. This is an opportunity for a dynamic leader to inspire and lead our software development, risk
management & project management strategies, making a tangible impact on our brand's legacy. Your
mission will be to orchestrate coordinated dev team efforts while nurturing a positive customer journey
that doesn't just deliver results but also creates a lasting impact and long term association. You'll be
among the architects of our business growth, blending creativity with vision, focus, strategy, and analytics
to propel our brand into new horizons while being innovative and ROI-driven. You'll work closely with our
leaders, marketing team, Engineering team, Sales team, operations team, support teams, and external
partners.

Your Mission, Your Impact
The candidate will oversee all facets of service delivery operations. This role involves managing budgeting,
profit and loss reporting, capacity planning, forecasting, fluctuations in manpower requirements,
providing project management leadership, upholding technology best practices, and ensuring continuous
improvement initiatives to enhance system availability, performance, and reliability.
➔ Service Delivery Leadership:
Oversee the concurrent end-to-end delivery of multiple projects
(with multiple engagement models). Coordinate with cross-functional teams to ensure projects
are delivered on time, within scope, and within budget. Monitor project progress, identify risks,
and implement mitigation strategies as needed. Get an in-depth understanding of the entire
delivery cycle from projectsales handover and kickoff through discovery and development + QA to
Deployment and Support with the customer success team.
➔ Team Mobilization and Management:
Build and lead a high- caliber team of engineers,
designers, and professionals to surpass operational targets. Mentor and develop your team,
fostering an environment of excellence and continuous learning.

Job Description
➔ Client Pulse & Engagement:
Collaborate with Customer Success Managers to proactively engage
clients, ensuring high satisfaction, addressing concerns/ escalations and identifying opportunities
for additional business. Act as a trusted advisor to key clients, providing strategic guidance and
insights to help them achieve their business goals.
➔ Standard Operating Procedures (SOPs) & PM Process Management:
Develop and implement
SOPs/ Processes/ Guidelines/ Formats/ Checklists/ Templates across departments to streamline
processes, improve efficiency, and ensure consistency in service delivery that aligns with our
business objectives. Build on top of our existing process database and QMS. Work closely with
Team Heads and Subject Matter Experts to document existing processes and identify areas for
improvement. Champion adoption of best practices, tools, and techniques to enhance project
delivery effectiveness and efficiency.
➔ Resource Management & Optimization:
Effectively allocate resources on projects to ensure
optimal project staffing and utilization. Effectively predict and manage team sizes by skill groups,
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