Relationship Manager

Job Title:

Relationship Manager

Location:

Mumbai/Delhi NCR
Department: GAM
Designation:
Manager/ Sr. Manager
Company:
Chai Point (Mountain Trail Foods Pvt. Ltd.)

Role Overview :
We’re looking for a Relationship Manager who will be responsible for taking care of the complete life cycle
of Corporate Customers spread across the country availing Chai Point Brewing Bots Solutions

Key Responsibilities:

Managing the complete lifecycle of the Customer to deliver a delightful experience.
Finding new growth opportunity from the existing clientele like deployment of Chai Point brewing solution at their upcoming & existing locations
Educating customers about the new products getting added.
Understanding Customer issues and resolving the same by coordinating with different departments.
Co-ordinating with the Finance team on Invoicing, Payments & reconciliation.
Always keep DSO (Days of Sales outstanding) under 45 days
Taking care of customer requirement
Maintain Customer satisfaction score.
Expedite solution of customer problems and complaints to maximize satisfaction.
Co-ordination with internal team to deliver the best experience.
Visiting all the clients regularly

Requirements:
Working directly with large global accounts across India
Exposure of connecting with the HR & admin Heads of organizations with Regional & National presence
Interaction with CFO, Finance controller & other leaders of the Finance team at the client end.
Working closely with different department heads and teams.
Exposure towards process improvement

Must Have:
Excellent communication skills
Excellent Interpersonal Skills
Minimum 5+ Years B2B Sales & Relationship Management experience
Should have experience of managing multiple simultaneous accounts & clients.
Ability to multi-task, prioritize, and manage time effectively

Experience of handling Invoicing dispute and Payment follow through.
Willing to be on field

Why Chai Point?
Work with some of India’s largest corporate clients across diverse industries.
Be part of a purpose-driven, fast-scaling consumer brand backed by marquee investors.
Enjoy a performance-driven culture with no cap on incentives.
Thrive in a collaborative, entrepreneurial, and impact-focused work environment.