Operations Manager

Role Overview We are looking for a highly disciplined multi-site operations professional from hospitality, QSR chains, facility management, or retail chains who has experience managing cluster operations. The candidate will be responsible for end-to-end operational management of Blue Circle Medi Services, ensuring seamless service delivery across corporate sites, clinics, and field deployments. The role requires a leader who believes in Management by Exception, strong SOP implementation, and customer-first service delivery.

Key Responsibilities

1. End-to-End Operations Management
• Oversee daily operations across all Blue Circle service sites.
• Ensure high operational efficiency and service quality
• Implement Operations 2.0 framework with SOP-driven processes
• Ensure seamless coordination between clients, clinical teams, nurses, and support staff

2. Multi-Site Operations & Cluster Management
• Manage multiple locations / client sites simultaneously
• Ensure standardization of service delivery across locations
• Conduct regular site audits and performance reviews
• Maintain uniform service standards similar to chain operations

3. Nurse Deployment & Workforce Management
• Manage deployment of nurses and healthcare staff across corporate sites
• Ensure optimal manpower allocation
• Monitor attendance, shift management, and coverage
• Coordinate with HR for recruitment, onboarding, and training and input cost reduction

4. Client Relationship Management
• Act as the primary operational contact for clients
• Ensure high client satisfaction and service continuity
• Conduct regular client reviews and service audits
• Identify opportunities to improve service delivery and upsell.

5. Escalation & Complaint Management
• Own the entire complaint resolution framework
• Manage client escalations and service recovery
• Ensure quick turnaround time for issue resolution
• Build a structured feedback and escalation tracking system

6. Ambulance & Emergency Response Coordination
• Manage ambulance services and emergency response readiness
• Ensure availability and operational readiness of vehicles
• Coordinate emergency response protocols across sites

7. Quality & Compliance
• Implement quality control mechanisms across services
• Conduct internal audits and compliance checks
• Ensure service delivery aligns with healthcare standards
• Lead NABH on different sites
8. Performance Monitoring
• Track performance across operations
• Develop operations dashboards and reporting systems
• Identify operational inefficiencies and implement improvements

Desired Candidate Profile Industry Background Candidates from:
• QSR chains
• Hospitality chains
• Retail chain operations
• Facility management companies
• Multi-location service organizations