Collections Specialist

We are seeking a detail-oriented and customer-focused Operations Collections Specialist to join our Operations team. This role plays a critical part in maintaining healthy cash flow while delivering professional and positive customer experience. The ideal candidate is organized, proactive, and skilled at balancing firm collections practices with excellent customer service.

Joe Taylor Restoration is more than a restoration company — we are a lifeline for people in their most difficult moments. As the leading property restoration company in the southeastern United States, we have built a reputation for excellence, reliability, and heart.

Delivering an Unmatched Service Experience in every interaction, on every job, for every client.

Integrity Above All, Accountability, WOW Factor, Personal and Professional Growth.

• Manage and monitor accounts receivable to ensure timely collections
• Contact customers regarding past-due balances via phone and email
• Resolve billing discrepancies and research account issues
• Negotiate payment arrangements and follow up on commitments
• Maintain accurate records of collection activities and customer communications
• Collaborate with internal teams to improve billing accuracy and process efficiency
• Provide responsive, solution-oriented customer support

• 2+ years of collections, accounts receivable, or related experience
• Strong communication and conflict-resolution skills
• High attention to detail and strong organizational abilities
• Ability to handle sensitive conversations professionally and confidently
• Proficiency in Microsoft Office and accounting/ERP systems preferred

This is an excellent opportunity for a motivated professional who thrives in a fast-paced environment and is committed to delivering results while maintaining strong customer relationships.