Authorization Specialist

Delray Beach, FL | Full-Time

• Manage prior authorizations, referrals, appeals, extensions, and reauthorizations from submission through approval.
• Review clinical documentation to ensure submissions meet payer and medical necessity requirements.
• Follow up with insurance carriers to monitor status and resolve authorization issues.
• Coordinate peer reviews, appeals, referrals, and medication access workflows.
• Maintain accurate documentation across EHR, CRM, and related systems.
• Partner with Case Managers and clinical teams to support timely patient care.

• Experience with prior authorizations, insurance verification, medical billing, or related healthcare operations.
• Knowledge of commercial, Medicare, and Medicaid payer requirements.
• Strong organizational, communication, and problem‑solving skills.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Proficiency with Microsoft Office; experience with AdvancedMD, Salesforce, and Availity preferred.

• TMS, Spravato®, or specialty behavioral health authorization experience.
• Familiarity with REMS and Spravato® With Me programs.
• Knowledge of specialty pharmacy or Buy & Bill workflows.

The selected candidate will be eligible for the Company’s benefit plans, including health, dental, and vision insurance; supplemental coverage; HSA/FSA accounts; life and disability insurance; and a 401(k) with company contribution. Non‑exempt salaried employees accrue vacation (.625) and personal time (.29166) per pay period, while full‑time exempt employees are eligible for Flex‑PTO with no accrual. Paid sick leave is provided where required by state law.

All benefits are subject to plan terms, company policies, and may change.

Greenbrook, a subsidiary of Neuronetics, is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time. We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.