Service Appointment Scheduler​/BDC East Coast

Service Appointment Scheduler / BDC (East Coast) – Delray Toyota team

Hourly rate plus commission paid weekly.

• Ensure all inbound service inquiries are answered promptly, professionally, and according to script.
• Make outbound calls to follow up with customers.
• Respond to customer emails and chats.
• Confirm appointments and reschedule missed appointments.
• Log customer information and maintain the CRM.
• Help drive traffic to our dealerships.

• Call center and/or automotive experience preferred.
• Bilingual English and Spanish preferred.
• Strong written and verbal communication skills.
• Energetic, well‑spoken and passionate about delivering excellent customer service.
• Confident and go‑getter personality.
• Dependable and punctual.
• Process‑driven, coachable, and trainable.
• Strong computer and Internet skills.
• Must commit to a 40‑hour weekly schedule with rotating Saturdays.
• Must pass a background check and drug test.
• Motivated by reaching and exceeding goals.

• Weekly pay.
• Uncapped earning potential – bonuses, commissions, etc.
• 401(k) with company match.
• Competitive health benefits including medical, dental, vision.
• Supplemental insurance options, life insurance, short‑term and long‑term disability.
• Employee assistance program.
• Quarterly wellness program.
• Vacation pay.
• Six paid holidays each calendar year.
• Employee purchase program – discounts on vehicles, parts & service.
• Employee referral program – rewards for working with friends.
• Community involvement through Ed Morse Cares.
• Unlimited career potential across multiple states with over 30 brands.
• Ongoing education – manufacturer and product knowledge training.