Customer Service Representative

As a Customer Service Representative, you are the vital link between our customers and HOERBIGER. You ensure smooth order and quotation processes while supporting our sales organization with accuracy, transparency, and a strong customer focus. By coordinating activities across operations, you help shape reliable, future‑oriented customer experiences. Your contribution directly supports operational excellence and long‑term customer partnerships.

• Customer Communication: Act as a trusted point of contact, communicating clearly and professionally with customers
• Order Management: Create, edit, acknowledge, and monitor sales orders from entry through delivery and invoicing
• Proactive Follow‑Up: Track order status, identify expediting opportunities, and provide timely, proactive feedback
• Quotation Management: Prepare, edit, and acknowledge quotations while maintaining pricing data using HOERBIGER tools
• Pricing Accuracy: Maintain list, target, customer, currency, and deviated pricing with a high level of data integrity
• Issue Resolution: Coordinate returns, credits, and replacement orders to resolve customer complaints efficient

Customer Service

Experience:

Thee to five years of experience in a customer service role, ideally in a manufacturing environment

ERP and Data

Skills:

Confident handling of master data in integrated MRP or ERP systems

Digital Competence: Proficiency in Microsoft Word, Excel, PowerPoint, email, and internet‑based tools

Communication

Skills:

Clear and effective oral and written communication with customers and internal teams

Analytical Thinking: Ability to work with numbers, currencies, and imperial and metric units, and to read manufacturing drawings

Collaboration Mindset: Strong sense of urgency, problem‑solving ability, and ease working across multiple internal functions

Career Stability: With over 130 years of industry leadership, Hoerbiger offers the security of a long‑established company with a forward‑looking vision.

Financial Stability and Rewarding Compensation: We recognize and value your contributions with competitive salaries and local fringe benefits.

Supportive Teamwork: A positive atmosphere and a collaborative environment, where you'll experience mutual support among colleagues.

Professional and Personal Growth: With a polite and respectful culture, there’s often a greater emphasis on personal development and continuous learning.

Recognition and Appreciation: Being part of a polite and appreciative team means that your efforts and achievements are recognized and celebrated.