Service Loyalty Coordinator - BMW Delray

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with customers, and schedules appointments for the Service Department.

• Ask the customer qualifying questions to uncover needs and direct calls appropriately.
• Ensure that service consultants receive messages promptly.
• Make service appointments if service consultants are unavailable, and route appointment information to the appropriate service consultant.
• Provide reporting to dealership management.
• Collect retail charges from the customer in cash, check or authorized charge account.
• Provide customers with the proper change and/or receipt.
• Properly process and document charge purchases according to the policies established by the Controller.
• Close all internal repair orders promptly and route to Billing Clerk for processing.
• File accounting copies of repair orders and parts tickets, and file hard copies of repair orders in customer service files.

• High School Diploma or Equivalent.
• One year certificate from college or technical school, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read, write, add, subtract, divide, and comprehend written instructions and information.
• 6-12 months of previous work experience (preferred).
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.
• Previous industry experience (preferred).

• Competitive compensation and 401k matching.
• Health, dental, vision insurance, and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and Auto Gear.
• Access amazing deals and discounts through You Decide, a website with offers from top providers and retailers.