Call Center Representative

About Us

A local and family‑owned company that provides Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services since 1984. Air‑ decades of experience in providing excellent service, quality workmanship, and reliability.

• Self‑motivated team player
• Ability to work in a fast‑paced environment
• Great communication skills
• Managing a high volume of incoming calls
• Generating and inputting sales leads
• Identifying and assessing customers’ needs to achieve satisfaction
• Partnering with the Dispatch team to schedule maintenance visits
• Building sustainable relationships and trust with customers through open and interactive communication
• Providing accurate, valid, and complete information using the company’s methods and tools
• Meeting personal and customer service team targets and call‑handling quotas
• Handling customer concerns and escalating to appropriate manager
• Maintaining records of customer interactions within the dispatch program
• Following communication procedures, guidelines, and policies
• Going the extra mile to engage customers
• Assisting colleagues whenever necessary
• Other tasks as assigned

• A great work environment
• Health insurance
• Dental insurance
• Life and disability insurance
• 401(k) with company match
• Paid holidays
• Paid vacations
• Overtime opportunities

Do you check these boxes? If so, we invite you to be part of our great team.