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Call Center Representative
Job in
Delray Beach, Palm Beach County, Florida, 33483, USA
Listed on 2026-06-26
Listing for:
Air-Ref Co. Inc.
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
About Us
A local and family‑owned company that provides Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services since 1984. Air‑ decades of experience in providing excellent service, quality workmanship, and reliability.
We Are Looking For- Self‑motivated team player
- Ability to work in a fast‑paced environment
- Great communication skills
- Managing a high volume of incoming calls
- Generating and inputting sales leads
- Identifying and assessing customers’ needs to achieve satisfaction
- Partnering with the Dispatch team to schedule maintenance visits
- Building sustainable relationships and trust with customers through open and interactive communication
- Providing accurate, valid, and complete information using the company’s methods and tools
- Meeting personal and customer service team targets and call‑handling quotas
- Handling customer concerns and escalating to appropriate manager
- Maintaining records of customer interactions within the dispatch program
- Following communication procedures, guidelines, and policies
- Going the extra mile to engage customers
- Assisting colleagues whenever necessary
- Other tasks as assigned
- A great work environment
- Health insurance
- Dental insurance
- Life and disability insurance
- 401(k) with company match
- Paid holidays
- Paid vacations
- Overtime opportunities
Do you check these boxes? If so, we invite you to be part of our great team.
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