Call Center Customer Service Representative health plans

Job Description

Job Description

We are seeking a dedicated Customer Service Representative with experience providing customer service for health insurance plans to join our team! If you have call center experience , a passion for helping others, and knowledge of health insurance plans , this is the opportunity for you.

You’ll be responsible for handling inbound and outbound calls , assisting clients with their existing health plans, and ensuring a high level of customer satisfaction.

(This role is exclusively a customer service role with no sales and no commission. If you are a licensed agent interested in selling health insurance products for our company, please apply for one of our sales roles.)

• W-2 employment with weekly pay
• Daily catered lunch
• Bonus opportunities
• 6,000+ sq. ft. modern office with upscale buildout
• Ongoing training and room for growth

Please note:

This role is a full-time, in-office position with absolutely NO REMOTE. Customer Service Hours of Operation are 9 am - 6 pm, Monday - Thursday, and 9 am - 5:30 pm on Fridays. We currently do not offer health, dental, or vision insurance. No PTO or OT without prior approval.

• Handle inbound/outbound calls, emails, and texts
• Provide information on health insurance plans and benefits to individuals enrolled in various health, dental, and vision plans
• Assist customers in adding or canceling coverage and benefit navigation
• Document and update customer records accurately
• Resolve customer issues professionally and efficiently
• Collaborate with internal departments to ensure client satisfaction

• 1+ year of call center experience required (insurance verification specialist, medical assistant, switchboard operator, appointment setting and retail/customer-facing roles do not qualify)
• Experience with providing a high level of customer support for individuals enrolled in health insurance plans or a similar product is preferred
• Strong communication and listening skills
• Proficiency with Office 365 and dialer systems
• Fluent in English (Spanish a plus)
• Team player with no ego — coachable and collaborative
• Must be punctual, reliable, and detail-oriented
• Must be able to work full-time
  in our Delray Beach office