Patient Service Representative

Overview

Advanced Dentistry South Florida – Delray Beach, FL is looking for an experienced Patient Service Representative to join our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. We take pride in providing comprehensive, personalized care in a warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Location: Advanced Dentistry of South Florida – Delray Beach, FL, 15340 Jog Rd STE 100, Delray Beach, FL 33446, United States

Schedule: Monday - Friday (Full-Time)

Since its inception in 1982, Advanced Dentistry South Florida has proudly served as the go‑to dental hub for comprehensive dental care in our community. As the official dental office for the FAU Athletic team, we've become synonymous with excellence in both general and specialized dentistry services. Our integrated practice unites skilled general dentists, an endodontist, and an oral surgeon, offering a comprehensive suite of dental solutions all under a single roof.

Whether you're seeking routine care or specialized treatment, our team is committed to providing top‑tier dental services conveniently located for you and your family.

This position is ideal for a detail‑oriented, patient‑focused professional who thrives in a fast‑paced dental environment and is committed to delivering exceptional customer service. As the first point of contact for the practice, the Patient Service Representative plays a vital role in supporting patients, providers, and staff while ensuring smooth daily operations.

Key responsibilities include managing high‑volume phone calls, greeting and checking in patients, responding to patient inquiries, scheduling and confirming appointments, verifying dental insurance benefits, collecting copays and payments, and assisting patients with understanding their treatment plans and financial options. The ability to multitask efficiently, balancing phones, patient flow, insurance verification, and administrative duties is essential.

Candidates must have strong reading and writing skills, be comfortable using computers, sending and responding to emails, and accurately managing digital records. Familiarity with dental practice management software (such as Dentrix, Eaglesoft or Open Dental) is a plus. The ideal candidate is organized, adaptable, and proactive, with the ability to prioritize tasks, handle schedule changes, and support projects assigned by the Office Manager or leadership team.

• A flexible schedule designed to support a balanced, high‑quality lifestyle
• Comprehensive health, dental, and vision insurance options
• Life insurance and disability coverage for long‑term security
• A 401(k) retirement plan to help you build your future with confidence
• A refined, team‑oriented work environment within a modern, boutique‑style dental practice
• Access to advanced dental technology and efficient systems that support excellence in care
• Ongoing professional development, training, and opportunities for career growth

If you are a dedicated Patient Service Representative looking to advance your career in a modern, patient‑centered practice, we invite you to apply by submitting your resume. Be part of our journey to shape the future of dentistry. Apply today to join our mission‑driven team!

• 4+ years of hands‑on experience working in a dental office (must have at least 4+ years)
• Experience working in a dental, medical, or other health‑care office, preferred
• Knowledge of insurance plans (HMO/PPO) is a plus
• Experience answering telephone
• Exceptional customer service skills

We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.