Product Support Engineer

Position Overview

The Product Support Engineer is a key customer-facing role responsible for providing post-sale instrumentation support within an assigned region for BNSM. The engineer maintains instruments at peak performance through installation, diagnostics, and ongoing support, while ensuring customer satisfaction.

• Provide “Best in Class” post-sale support and drive continuous improvement of the BNSM customer experience.
• Execute current processes, procedures, and controls while identifying and recommending improvement opportunities.
• Demonstrate high-level technical understanding and system-level perspective; experience with semi-metrology techniques, including hands‑on work.
• Provide remote technical support to field service engineers.
• Manage service tickets and report service events in a timely manner.
• Coordinate with materials group to ensure timely shipping and correct inventory levels of spare parts at each region or customer location.
• Write and/or modify technical procedures, service bulletins, and related documentation.
• Interface with customers focusing on satisfaction via email, phone, and/or onsite visits.
• Provide training to field service engineers, applications engineers, and customers.
• Assist service personnel with on‑site installation, maintenance, calibration, and repair of semiconductor equipment worldwide as needed.
• Manage customer equipment events from initial notification to closure.
• Manage spare parts inventory and ensure proper tracking and reporting of consumed parts.
• Document failures through RMR failure analysis and corrective action systems.
• Document all pertinent data and service events using SFDC reporting system.
• Provide on‑site technical support to field service worldwide on short notice.
• Participate in “Out of Box” quality processes to address issues and improve setup, testing, acceptance criteria, specifications, and documentation.
• Participate in product life‑cycle planning to optimize serviceability from product inception to end of support.
• Support cross‑functional partners within the business unit to deliver quality products.
• Perform other duties as requested.

• Domestic and international travel as required; extensive travel may be required.
• Occasional evening, off‑shift, and weekend work may be required.

• Office, Class 1000 Cleanroom protocols (hair net, smock, shoe covers, latex or nitrile gloves).

• US citizenship or permanent residence required.
• Experience with cryogenic cleaning, mask handling, and semiconductor equipment support.
• Strong interpersonal and communication skills.
• Ability to operate in a fluid environment with changing requirements and priorities.
• Ability to provide objective input that assists in reviewing potential changes.
• Proficiency with Microsoft Office (PowerPoint, Word, Excel), Microsoft Project, and SharePoint.
• Sub‑assembly to system‑level experience in electronics, mechanical, and integration.
• Testing and test‑plan writing, execution, and performance experience.
• Detail‑oriented and disciplined management and meeting skills.

• Associate’s degree or higher in Electrical, Mechanical Engineering, or Science.
• Minimum 2 years of experience in an applications role or as a manufacturing, assembly, or system‑level technician for technology organizations in semiconductor, aerospace, defense, or electronic communications.

• Base salary range: $76,500 – $137,000, based on education, training, experience, location, skills, competencies, and travel requirements.
• Performance‑related incentive may be available.
• Benefits include 401(k) with company match, employee stock purchase plan, medical and dental plans, life insurance, short‑ and long‑term disability, employee assistance program, and paid time off (vacation, sick time, holidays).

Bruker is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws; all interviewed candidates for all positions will be screened pre‑interview to determine eligibility in light of export control restrictions.