Patient Financial Advocate

POSITION

PURPOSE:

The Patient Financial Advocate is responsible for reviewing insurance policy coverage and preparing the family and/or patient for all financial responsibilities related to services, collections of outstanding accounts receivable dollars from the existing client patient base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. An ideal candidate possesses a unique understanding of how to execute the collection and recovery process while maintaining a sensitive yet professional demeanor with our patients.

This position will report to the Director of Revenue Management.

Schedule :
Monday - Friday 10am-6pm (some shifts 11am-7pm)
Salary :
Base Pay (55-65k) + (Performance-based Incentive Bonus Program)
Unlimited earning potential !!!

Top performers may have the opportunity to earn total compensation approaching 2× their base salary, depending on performance and achievement of bonus criteria.

Benefits :
Health insurance, Vision, Dental, 401(k), PTO POSITION REQUIREMENTS/QUALIFICATIONS

EDUCATION:

High school diploma or equivalent required. Bachelor’s degree preferred

EXPERIENCE:

Must have prior patient collections experience for 1 year or more

Must have Substance Abuse / Mental health workplace experience

Bonus :
Admissions / High Volume Call Center experience KNOWLEDGE AND TRAINING REQUIRED AT TIME OF HIRE:

Proficient, intermediate to advanced computer skills using Microsoft Word, Excel and Salesforce software

Knowledge of various state requirements related to debt collection laws

In depth understanding of patient health insurance benefits

Skilled in negotiation

Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency

Experience in a telecommunications environment is preferred but not required SPECIFIC AREAS OF RESPONSIBILITY TO POSITION Review open accounts for collection efforts.

Make outbound collection calls in a professional manner while keeping and improving customer relations.

Resolve client-billing problems and rescues accounts for receivable delinquency, applying good customer service in a timely manner.

Collect customer payments in accordance with payment due dates.

Identify issues attributing to account delinquency and discuss them with management.

Provide timely follow-up on payment arrangements.

Mail correspondence to customers to encourage payment of delinquent accounts.

Fax documents to accounts and follow up.

Research and solve payment discrepancies.

Coordinate with DRM and third-party collections agencies for severely delinquent accounts.

Protect the privacy of all client information in accordance with GRNH, LLC’s privacy policies, procedures, and practices, as required by federal and state law.

May access protected health information (PHI) and other patent information only to the extent that it is necessary to complete your job duties. The incumbent may only share such information with those who have specific client information you have in your possession to complete their job responsibilities related to treatment, payment or other GRNH, LLC operations.

Perform other duties assigned.