Mobile Response Team Specialist - Day and Evening

Position Summary

South County Mental Health Center, Inc. is seeking a Mobile Response Team Specialist to provide emergency evaluations, crisis intervention, risk assessments, safety planning, and therapeutic services to individuals experiencing behavioral health crises in the community. This position also coordinates referrals, follow-up services, discharge planning, and community-based support to ensure clients receive appropriate care.

South County Mental Health Center, Inc. is a private, non-profit, Joint Commission-accredited behavioral healthcare provider serving Southeast Palm Beach County. We are dedicated to delivering compassionate, high-quality mental health services to individuals and families in our community.

• Bachelor’s Degree from an accredited college or university in Social Sciences, Social Work, or a related field.
• Two (2) years of experience in the delivery of crisis behavioral health services.
• Knowledge of evaluation, assessment, and crisis intervention techniques.
• Demonstrated emotional and psychological resilience when working in trauma and mental health situations.
• Strong written and verbal communication skills.
• Ability to work effectively as part of a team.
• Valid FL Driver License.

• Master’s Degree in Social Work, Psychology, Counseling, or a related field.
• Advanced crisis counseling and intervention experience.
• Experience providing community-based or mobile crisis services.

• Provide crisis intervention to individuals located in the community.
• Assess individuals requesting emergency services.
• Respond to crisis situations and conduct risk assessments.
• Complete safety planning with individuals experiencing a crisis.
• Provide in-home and therapeutic services using an interactive approach.
• Provide a minimum of three (3) follow-up interventions through face-to-face or telephone contact.

• Provide warm handoffs to appropriate agencies and community services.
• Assist clients with transportation, consent to treatment, releases of information, and attendance at initial appointments.
• Interpret and apply the Baker Act and Marchman Act as appropriate.
• Provide appropriate referrals and educational services within the community.
• Attend staff meetings and treatment team meetings.
• Conduct community outreach as needed.

• Work closely with team members throughout the treatment process to coordinate services and meet client needs.
• Coordinate appropriate discharge planning.
• Maintain records and logs of mobile crisis assessments and community contacts, including telephone and face-to-face interactions.
• Interact with community agencies and provide crisis intervention training and education.
• Participate in quality improvement activities.

• Perform other duties as assigned.
• Perform additional functions as assigned by management.
• Management reserves the right to add or change duties as needed.

• Advanced crisis counseling and intervention skills.
• Advanced counseling and assessment skills.
• Knowledge and ability to interpret the Baker Act, Marchman Act, abuse, and confidentiality laws.
• Knowledge of program and Center policies and procedures.
• Strong leadership and organizational skills.
• Ability to write clear and concise assessments.
• Strong written and verbal communication skills.
• Ability to communicate professionally with staff, clients, families, and community partners.
• Ability to work effectively as part of a team.
• Basic computer skills, including Microsoft Office applications.
• Strong customer service and telephone communication skills.
• Ability to work effectively with a wide range of staff, clients, and outside customers.

• Position requires working directly with individuals experiencing behavioral health crises.
• Community-based and in-home services may require travel to various locations.
• May involve working in unpredictable or high-stress environments associated with crisis intervention.

• Community-based behavioral health environment.
• Frequent interaction with individuals experiencing mental health and behavioral health crises.
• May require travel throughout the community to provide mobile crisis services.
• Position may involve responding to emergency situations and working in environments outside of a traditional office setting.

Performance will be evaluated based on:

• Quality and timeliness of crisis…