Call Center- Patient Intake Trainee; Greenbrook

About Us:

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared Neuro Star® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life‑changing care—combining cutting‑edge technology with clinical expertise to make a real impact in the mental health space.

We are excited to offer a 6‑week, paid Patient Intake Training Program designed to develop the next generation of Patient Intake Specialists!

This structured program provides comprehensive training in patient engagement, scheduling, communication, and healthcare operations - equipping trainees with the skills and confidence needed to support patients seeking care. Trainees who successfully complete the program and meet performance expectations may be offered full‑time employment.

Throughout this six-week program, trainees will participate in:

• Structured learning modules covering patient intake workflows and systems
• Hands‑on practice with real world application
• Shadowing opportunities with experienced Patient Intake Specialists
• Regular feedback & evaluations designed to support your success

You’ll gain the foundational knowledge needed to excel in a patient‑facing administrative role and prepare for potential full‑time employment.

• Length: 6 weeks paid training
• Pay: $18.00 USD per hour
• Training
  
  Schedule:
  
  40 hours per week, Monday–Friday, 8:00 a.m.–5:00 p.m. (training period).
  
  Please note:
  
  If hired full‑time, schedules may vary and will include two Sundays per month (10am-3pm), with an alternate day off provided in exchange.
• Employment Type: Temporary during training; potential for full‑time employment dependent upon performance and successful completion of the program.
• Pay Frequency: Semi‑monthly

Trainees who successfully complete the program and meet performance expectations may be offered full‑time employment as a Patient Intake Specialist
.

Please note:

Participation in this training program does not guarantee full‑time employment.

• Pay increase to $18.50 USD per hour
• Eligibility for paid vacation & sick time (accrual basis)
• Health benefits & 401(k) match (eligible first of the month after 60 days)
• Pay increase to $19.00 USD per hour after a successful 90‑day introductory period

• Reliable attendance and punctuality
• Active engagement throughout training
• Professionalism and respect for patients and team members
• Strong comprehension and application of training materials
• Adherence to company policies and confidentiality guidelines

• A clear, well‑structured training curriculum
• Mentorship from experienced team members
• Hands‑on support in developing your skills
• Frequent check‑ins to help you track progress

• A positive, compassionate attitude
• Strong communication and interpersonal skills
• Call center or customer service experience with demonstrated phone proficiency is strongly preferred
• Motivation to learn and grow
• Interest in a healthcare administration career

This program is ideal for compassionate, motivated individuals with strong communication skills and a desire to grow within a mission driven healthcare environment. We look forward to helping you start your healthcare career!

* Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Neuronetic…